Job Description

Overview

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The primary responsibility of the position is day-to-day Workday operation support, acting as the technical expert, while developing strategic solutions to support the company's roadmap.

Job Responsibilities

• Serve as Subject Matter Expert with Workday Benefits managing benefits, inbound and outbound vendor integrations for ongoing administration and special projects such as the Annual Open Enrollment cycle
• Support the Workday Benefits, Absence, and Payroll areas by leveraging strong project management and support expertise, proficient analytical capabilities, creativity, flexibility, and process orientation of a functional expert
• Assist with ongoing Vendor Management, serving as a technical liaison between third party benefits vendors, internal technical development team, and benefits stakeholders
• Monitor benefit integrations output and performance by troubleshooting errors and identifying data trends that require robust solutions
• Collaborate with HRIS team and payroll to resolve data discrepancies impacting the benefits vendor integrations, payroll processing cycles, and ongoing operations
• Maintain thorough documentation of processes and projects such as requirements, technical file specs, and other project artifacts
• Assist with system configuration and conduct unit testing and defect management in support of operational and project tasks
• Support User Acceptance Testing (UAT) and Vendor Testing by augmenting test scenarios accordingly
• Assist with inquiries, questions, and resolving issues such as Help Desk incidents
• Partner closely with the HRIS team, business, and support teams to understand system end-user needs and provide recommendations to keep Workday business processes simple and efficient
• Lead Workday continuous improvement projects, such as improving processes, workflows, integrations, and data security
• Ensure data integrity within the HR management system; generate standard and ad-hoc reports and dashboards as needed
• Provide support on Workday releases and updates, which includes researching functionalities, conducting testing, and educating user group on enhancements, as applicable
• Research and minimize reported problems or pain points within HRIS system, driving resolutions and recommending corrective actions
• Translate business objectives and user needs into clearly written requirements
• Assist with broadening internal knowledge of Workday through hands-on training to HRIS and other support teams
• Coordinate and participate in troubleshooting of reported issues to ensure timely resolution
• Independently troubleshoot, analyze, identify, and correct technical problems
• Implement testing to meet business requirements and perform functional system testing
• Develop and maintain reports and HR metrics that support business processes, providing the organization with data to make business decisions
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned

Position Specifics

Qualifications

Required

• High School Diploma or equivalent
• Four (4) years of professional experience in business systems analysis, solution design and deployment experience
• Three (3) years of experience in configuring/implementing Workday in various modules in a post-implementation environment
• Understandings of Workday HCM Core, Benefits, Recruiting, and Absence
• Ability to collaborate in virtual and remote environments
• Ability to speak/read/write in English
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Workday functional expertise and familiarity with technical offerings (EIC/Core/Connectors/Integrations)
• Three (3) years of technical writing and training experience
• Workday Pro Certification

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Assistant Director of HRIS and Compensation.

Authorities: None.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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