Job Description

Full-time

Description

General Purpose

The IT Technician II is primarily responsible for handling complex and nonroutine support across all critical Mission Rock IT systems, desktop software, and endpoint infrastructure. Acting as the initial point of contact for technical problems affecting business operations, system performance, or security, this role assists team members through phone, email, chat, helpdesk, and face-to-face interactions. The Senior IT Technician is expected to possess extensive knowledge—or conduct research as needed—to reliably address a wide range of questions, issues, and requests involving technologies, desktop applications, hardware, peripherals, and network concerns on platforms such as Windows OS, Server, and SQL environments. This position also helps support and install property related technologies, plans and evaluates hardware and desktop software, troubleshoots user problems, offers training for both corporate and remote staff, and helps maintain the efficiency and integrity of all systems. 

Essential Duties and Responsibilities

• Resolves complex hardware and desktop software issues by identifying their root causes.
• Handles Active Directory, Azure, and Entra ID tasks such as creating and updating accounts, managing remote desktop access, changing passwords, and terminating user access.
• Prepares quotes for new equipment purchases and keeps precise inventory records for both hardware and desktop software.
• Manages application installations and provides support for conference rooms, media setups, and events.
• Assists with installing, setting up, upgrading, and maintaining servers across multiple platforms including Windows Server 2012, 2016, and 2019, as well as SQL Servers and Virtual Machines.
• Supports administration of the Microsoft 365 Enterprise Platform.
• Sets up and manages smartphones and tablets for users.
• Offers onsite assistance during property transitions; some travel is required.
• Diagnoses technical issues to determine whether they can be resolved immediately or need escalation to higher-level support teams.
• Interacts regularly with other departments, using diplomacy and judgement for frequent communications related to program implementation and scheduling.

Requirements

Knowledge:

• Demonstrated proficiency in LAN topologies and architectures, as well as experience with PC and server operating systems including Windows 11, Windows 10, Windows 7, and Windows Server editions (2008, 2012, 2019). Familiarity with Microsoft Active Directory, Domains, Azure services such as Entra ID, Intune, and Autopilot.
• Comprehensive understanding of IT systems, including endpoint detection and response (EDR) solutions and device encryption protocols.
• Solid knowledge of LAN/WAN concepts and protocols, DHCP, and authentication mechanisms.
• Expertise in computer fundamentals, peripherals, desktop software operations, including Microsoft 365; remote management tools; endpoint protection platforms; malware defense; and anti-phishing technologies.

Skills:

• Excellent communication abilities, both spoken and written
• Highly skilled in analysis and problem-solving
• Capable of working independently as well as collaborating effectively with colleagues across the organization
• Committed to teamwork and focused on providing outstanding customer service

Application deadline 12/15/25, if a candidate is not selected by that date later applications may be considered.

Salary Description

$65,000-$75,000

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