Job Description

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary

The Inclusion and Engagement Specialist introduces team members to the company's culture and operations, centered around PSA's values. The Inclusion and Engagement Specialist will manage a consistent, well-organized and seamless onboarding experience, and coordinate engagement activities.

Job Responsibilities

• Oversee the delivery of New Hire Orientation including scheduling dates, locations, leader participation, and facilitators
• Primary facilitator of New Hire Orientation
• Coordinate, order and distribute promotional items for new hires
• Cultivate working relationships with the Talent Management Teams and Hiring Managers critical to ensuring effectiveness and delivery of the onboarding experience
• Develop 30, 60, 90 day onboarding experience for new team members
• Oversee, manage and own the PSA Milestones and Anniversaries, identifying pin orders, milestone gifts, and negotiating service provider
• Manage Air Show Luncheon, and Air Show Event Contract and Event Planning
• Plan PSA Be Pink Event and coordinate community events around cancer awareness
• President's Award communication plan, event location, nominee management, and event planning
• Act as support for team member pulse surveys, sharing reports, distributing surveys and navigating the survey system
• Create and develop surveys for various engagement events, i.e. award nominations, pull reports, and share data
• Oversee the communication around and use of recognition platform (Nonstop Thanks)
• Run reports as needed for Nonstop Thanks platform, monthly points, and leader requests
• Develop and implement communication strategies to keep team members informed about engagement initiatives and opportunities
• Coordinate engagement events across all bases i.e. Holiday Decorating Contest, Boo Halloween, Toys for Tots and Heart Month
• Assist with team member engagement events including, volunteer, DEI events, community outreach event and company-wide events
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned

Position Specifics

Qualifications

• High School Diploma or equivalent
• At least one year experience managing new hire onboarding
• At least two years' experience of Human Resources/Recruiting support
• At least three years' experience in customer service
• Proven experience in utilizing Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of building new programs that create a great customer experience
• Excellent communication skills (oral and written)
• Ability to facilitate relationships at all levels of the organization, internally and externally
• Strong planning/organization skills
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred

• BS/BA degree in Human Resources or related field or equivalent work experience

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: None

Authorities: In absence, responsibilities delegated to Director of People Development and Inclusion.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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