Job Description
Responsibilities Team Intro:
The Global Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.
As a Fraud Analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including fraudulent transactions, KYC, fake accounts , risky sellers , and seller-creator affiliation.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Actively investigate and analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Collaborate with cross-functional teams to implement fraud prevention strategies and initiatives.
- Create mitigation techniques and train front line agents to handle cases for emerging MOs.
- Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
- Provide investigation insights to customer facing teams, and support de-escalation of customer feedback
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.
- Utilize fraud detection tools, systems, and various other sources to identify and quickly act on patterns of fraud.
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operations
Qualifications Minimum Qualifications
- 2+ years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
- Strong ability to gather information from various sources to substantiate investigation hypotheses;
- Work well under pressure, and can prioritize high impact escalations
- Experience conducting KYC, transaction monitoring, ecommerce fraud
Preferred Qualifications:
- Experience working with merchants, vendors, and buyers
- Capacity to draw actionable insights from datasets
- Knowledge or experience in SQL, Python, or equivalent is a plus
Job Tags
3 days per week,