A Correspondence Specialist at Duncan Solutions is responsible for retrieving, processing, and sending all forms of incoming correspondence while ensuring timely and accurate responses to client communications. This role involves categorizing client communication, maintaining a reliable system of record, and adhering to federal and contractual guidelines. The position requires strong analytical skills and the ability to work effectively in an administrative role within a tolling and parking management company.
Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.
We are currently seeking a Correspondence Specialist for retrieving, processing, and sending all forms of incoming correspondence. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established client guidelines. The position requires the ability to respond accurately, timely and compliantly to incoming correspondence.
This position be on-site at our Horseheads, NY location .
Job Responsibilities:
1. Customer Services
2. Correspondence Processing
3. Research and Quality Reviews
4. Meet Productivity and Quality Standards
5. Training, Security, and Documentation
MINIMUM REQUIREMENTS :
PREFERRED QUALIFICATIONS :
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.correspondence specialist, data processing, customer service, administrative support, communication management, quality assurance, account management, tolling services, collection processing, client relations
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