Job Description

JOB- Wedding and Special Event Designer, Planner, and Manager for Cescaphe Event Group

If you're looking for a new career in fine dining hospitality, this is a fantastic opportunity to expand your skills and knowledge, creating our clients' dream events to host their most special life memories.

This role will join a Cescaphe Event Group property that fits with their background. You'll be joining a team of award-winning Event Directors to learn from the industry's best of the best.

We're seeking an enthusiastic and detail-oriented Event Manager to grow with Philadelphia’s premier wedding brand!

Duties:

• Develop, oversee, and coordinate exceptional events.
• On event days, the Event Manager will serve as the client's primary point of contact and lead a team of skilled, trained staff.
• Ensure excellent execution of each event.
• Manage front-of-house (FOH) employee operations.
• Guided the culinary team to deliver outstanding cuisine for guests.
• Supervise the venue’s cleanliness and organization to ensure it shines.

The Event Manager will collaborate with the culinary and operations teams and outside vendors to ensure successful event execution. Responsibilities include handling paperwork, maintaining effective communication, and being flexible to perform additional duties to meet business needs.

We're looking for the perfect fit for this role, and we're thrilled to offer a competitive salary and a bonus structure that celebrates exceptional performance.

Our full-time team members receive a fantastic benefits package, including a 401k with company match, health, dental, and vision insurance, paid time off, and flexible spending accounts. We're excited to welcome an enthusiastic candidate who is passionate about the event industry and eager to grow in their career. Please note that availability on weekends is a key requirement for this position.

Qualifications

• Education: Four-year degree or equivalent experience
• Certificates/Licenses: RAMP Certification within 90 days of hire
• Work Experience: At least two years of related experience and/or training
• Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.

Product

• Thoroughly collects all pertinent client information and communicates with appropriate departments.
• Remains active in communication with the client to ensure the planning timeline is adhered to and all questions are thoroughly answered.
• Educates and guides clients in decisions that will benefit their event and CEG.
• Ensures any and all items discussed during event coordination and after the meeting are accurately and thoroughly recorded and communicated to all necessary departments.
• Conducts post-document discussions with the client; changes the specification sheet as necessary.
• Directs the set-up and breakdown of assigned events, including, but not limited to, the cleanliness of the overall venue, proper storage and organization of items, and reporting/recording lost/found items.
• Oversees set up and execution of food service and courses; provides necessary feedback to appropriate individuals (i.e., Chef, Operations) to maintain standards.
• Adheres to all job-relevant manuals, checklists, and standard operating procedures.

Quality of Judgment/Decision Making

• Makes sound decisions by considering all facts, areas, and people affected or involved.
• Makes effective and timely decisions, especially in high-priority and stressful situations.
• Incorporate others in decision-making processes, using discretion when and to whom information is disclosed.
• Defines, anticipates, and prevents problems; overcomes obstacles and generates alternative solutions.

Customer Service/Business Development

• Answers questions concerning event details such as food and beverage items, linens, and floor plan layouts and connects with vendors to communicate restrictions and accommodations as soon as possible.
• Informs manager and director of difficult or emotional customer situations; exhibits sensitivity to cultural differences.
• To guarantee client satisfaction, ensure the client receives open and clear communication on any and all items pertaining to their event.
• Ensures clients and guests feel welcome and are given responsive, friendly, and courteous service at all times

Employee and Management Interaction

• Assists in training and development of event personnel (i.e. servers, maître d’, etc.)
• Follows up with the Event Coordinator to ensure all information is understood.
• Establishes and maintains effective relations with both co-workers and managers.
• Maintains effective transition of clients and information from the Event Coordination meeting and after to all other pertinent departments.
• Balances teamwork and individual responsibilities.
• Gives and welcomes constructive feedback.
• Puts the success of the team above personal interests.
• Able and willing to fill in as needed, with or without request.

Planning and Organizing

• Uses objectives, schedules, policies, and procedures to obtain desired productivity levels.
• Develops policies and procedures to enhance and measure quality.
• Maintains well-organized files and materials, creating a productive and efficient work environment.
• Works with management to coordinate training as needed to meet business needs.

Communication and Professionalism

• Consistently adheres to Mission Statement and Core Values.
• Expresses thoughts and ideas in written and/or verbal form clearly, effectively, and respectfully.
• Exhibits good active listening and comprehension skills; speaks clearly and audibly.
• Conveys information, decisions, or problems to appropriate parties on time; refrains from distorting information.
• Consistently adheres to the company dress code and keeps self well-groomed.
• Consistently arrives for work and is on time, ensuring work is covered when absent.
• Treats others with respect.
• Keeps commitments.

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