Job Description
About the role
The Trust & Safety Lead – SwishPlay is responsible for building, leading, and operating SwishPlay’s trust, safety, and content governance framework. Reporting to the Head of SwishPlay and working closely with Legal, Security, AI/ML, and Product teams, this role ensures SwishPlay remains a safe, lawful, and trustworthy platform for creators and viewers while respecting freedom of expression.
This role owns content moderation strategy, abuse prevention, policy enforcement, and platform integrity for a global video platform.
Key Responsibilities
Trust & Safety Strategy & Governance
Define and own SwishPlay’s trust & safety strategy and operating model
Develop content policies, community guidelines, and enforcement standards
Ensure policies are clear, fair, and consistently applied
Content Moderation & Abuse Prevention
Oversee moderation workflows for user-generated content
Manage handling of abuse, harassment, extremism, copyright, and harmful content
Balance automated moderation with human review
Platform Integrity & Risk Management
Identify and mitigate platform abuse risks (spam, coordinated manipulation, fraud)
Work with Product and AI teams to prevent algorithmic amplification of harmful content
Support proactive risk assessment for new features
Legal, Regulatory & Compliance Alignment
Ensure compliance with global content regulations and platform obligations
Coordinate takedowns, law enforcement requests, and legal escalations
Maintain documentation and audit trails for moderation decisions
Transparency, Appeals & User Trust
Design appeals, dispute resolution, and transparency processes
Improve user understanding of enforcement actions
Support public transparency reporting and accountability
Team Leadership & Cross-Functional Coordination
Build and lead Trust & Safety operations and policy teams
Work closely with Engineering, UX, AI/ML, Security, and Legal teams
Provide regular risk and performance reporting to leadership
Expectations
Apply balanced, ethical judgment in complex content decisions
Operate independently with integrity and professionalism
Communicate clearly during sensitive or high-impact situations
Operate effectively in a fully remote, global environment
Requirements
Experience
Proven experience in trust & safety, content moderation, or platform governance roles
Experience working with user-generated content platforms
Experience balancing free expression, safety, and regulatory compliance
Experience working in remote or distributed teams preferred
Skills
Strong policy development and risk assessment skills
Experience with moderation workflows and enforcement processes
Excellent judgment and decision-making abilities
Clear written and verbal communication skills
Qualifications
Bachelor’s degree in Law, Policy, Communications, or a related field (or equivalent experience)
Trust & Safety, policy, or platform governance certifications preferred but not required
Job Tags
Remote job, Full time,