Job Description

Position Summary

The Quality Control / Training Manager is responsible for overseeing daily quality operations and leading training initiatives to ensure products, processes, and people meet company standards and compliance requirements. This role plays a critical part in investigations, audits, inspections, documentation, and floor-level coaching while partnering closely with operations leadership to drive continuous improvement.

Key Responsibilities

• Lead quality investigations, root-cause analysis, and corrective actions
• Prepare and present quality reports, metrics, and trend analysis
• Support internal audits and maintain compliance readiness
• Oversee inspection processes and verify adherence to quality standards
• Partner with operations to drive continuous improvement initiatives

Leadership & Team Development

• Coach, mentor, and support quality team members
• Foster a culture of accountability, performance excellence, and learning

Training & Development

• Develop, deliver, and manage quality and operational training programs
• Maintain SOPs, work instructions, training materials, and certifications
• Conduct training needs assessments using audit results and performance data
• Coordinate training across shifts and departments
• Facilitate classroom, hands-on, and one-on-one training sessions
• Track training completion and maintain compliance records
• Evaluate training effectiveness and implement continuous improvements

Required Qualifications

• 1–3 years of experience in Quality Assurance or Operational Quality
• Strong investigation, analytical, and technical documentation skills
• Knowledge of auditing principles and inspection processes
• Experience with quality tools (5 Why, Fishbone, Lean, Six Sigma)

Preferred Qualifications

• Previous supervisory or lead experience
• Background in manufacturing, logistics, or service quality
• Six Sigma or Lean certifications
• Familiarity with ISO/QMS standards
• Experience using AI-driven tools for quality investigations
• Bachelor’s degree in Quality, Engineering, Operations, or equivalent experience
• Experience developing SOPs, work instructions, and training documentation

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