Job Description

Territory Asset Protection Manager 

To celebrate and serve America’s diverse working families by executing the Stores’ Asset Protection strategy; including leading and engaging the team, training and developing, executing Asset Protection programs to create a safe and secure workplace, reducing shrink, and delivering profitable sales growth. 

Talent

• Fosters a professional and cohesive team culture embodying the associate value proposition through active engagement in positive associate relations, recognition, and promoting inclusion and diversity. 
• Supports the Talent Life Cycle by hiring, training, developing and engaging associates. Provides insights for determining staffing levels based on knowledge of store and district plans.
• Consistently utilizes performance management tools to address job performance and behavioral concerns. Identifies needs promptly and collaborates with key partners to swiftly address associate concerns. 
• Champions an associate engagement and retention strategy, utilizing Company resources. 
• Drives effectiveness of succession plans, cross-training, and developmental activities. 
• Ensures training is complete and approves AP Certifications prior to associates conducting apprehensions. Coaches for performance, conducting surveillance, detaining, and interviewing suspects, and responding to incidents in a professional manner in accordance with established policies and procedures.
• Conducts regular store visits to educate, observe, assess talent, performance, and metrics. 

Shrink

• Communicates and drives shrink awareness/reduction strategies and ensures proper execution AP Directives.
• Provides leadership and guidance to Asset Protection and store teams on methods to successfully execute programs; conducts business reviews. Reviews operational execution of the shrink program and physical security standards, Beauty & Fine Jewelry operations, operational processes that impact shrink, and compliance of Company policies.
• Reviews metrics for unfavorable trends and takes appropriate actions to prevent losses by assessing in‐store actions and results to ensure there are high degrees of execution and compliance.
• Conducts and oversees results for Shrink Process Review (SPR) and District AP Visits.
• Provides insights to Shrink Action Plans to ensure plans are impactful, actionable, executable and measurable. Assesses plans during store visits to measure execution and provide guidance to store teams. Coaches associates and advises Store/District Leadership when opportunities are identified.
• Ensures proper preparation, execution and remediation following the annual inventory processes.
• Oversees and conducts internal investigations; reviews and approves district internal case reports. Reviews case files, reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation to ensure that stores are maintaining records in accordance with Company policies. Ensures timely investigation of all issues of safeness, theft and fraud impacting stores, customers, and associates
• Prepares for and attends court hearings as required and updates appropriate files with related outcomes.
• Develops and maintains relationships with local law enforcement and community partners.

Safe and Secure

• Reviews operational execution of the safety program and physical security standards. Ensures safety programs, committee meetings and follow up actions are executed consistently, including Haz Waste standards.
• Key leader responding to critical incidents, providing communication cascade and support for remediation efforts.

Performance Standards

• Consistently meets established performance standards for the role, including but not limited to shrink, cash loss, safety, productivity/metrics, budget and expense control, sales & customer service culture, and to ensure profit improvement.

What you get:

Eligible for bonus under the Management Incentive Plan.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. 

 

Job Tags

Similar Jobs