Job Description

Company Description

GeekHampton® is the Hamptons' only Premier Provider® of Apple® products including Mac®, iPad®, iPod®, Apple Watch®, and accessories. As an Apple Authorized Reseller and Apple Authorized Service Provider, we specialize in on-site and in-store troubleshooting, tutoring, and repairs. With over 20 years of combined experience, we serve the East End, including Sag Harbor, East Hampton, Southampton, Bridgehampton, and more. Whether it's at your home or office or at our store location, GeekHampton is here to provide exceptional service.

Role Description

GeekHampton is looking for a dynamic Technology Sales and Customer Service Specialist to join our team! This dual-role position combines technical troubleshooting with sales and offers a unique opportunity to help customers solve their tech challenges while guiding them toward the best solutions for their needs. You’ll be directly engaging with clients in-store, offering expert advice, resolving technical issues, and providing personalized technology recommendations to ensure they’re equipped to make the most of their technology.

Key Responsibilities:

• Provide troubleshooting and technical support to clients for a variety of devices (Mac computers, iPhones, iPads, Apple Watches, etc.)
• Offer product recommendations that best meet the needs of our clients.
• Stay current on the latest tech trends and product releases.
• Maintain a positive, professional relationship with customers by offering timely and effective solutions.
• Keep detailed records of customer interactions and issues.
• Maintain a tidy and inviting store front, ensuring shelves are consistently stocked and products are neatly arranged for a positive customer experience.
• Collaborate with the team to continuously improve internal processes and customer satisfaction.

Key Qualifications:

• Have a genuine passion for Apple products and maintaining an expert level of knowledge on all product and services we offer.
• 1 year experience troubleshooting and supporting Mac/iOS devices in a business or education environment is a plus.
• Excellent verbal and written communication skills.
• Strong people skills and a knack for problem solving.
• Maintain a calming, helpful demeanor with customers, while demonstrating patience and a genuine desire to delight our clients.
• You are tech savvy, a fast learner and are motivated to continually learn about products and develop new skills.
• Able to maintain composure and customer focus while troubleshooting and solving technical issues.
• Versatile and willing to do what it takes to solve any problem and delight the customer.
• Enjoy a fast-paced and high-energy team.
• Like working as part of a team and are willing to pitch-in wherever necessary.
• Driver’s license is not mandatory, but reliable transportation to Sag Harbor is required.

Benefits

We are committed to making GeekHampton a rewarding place to work, creating a great experience for both our customers and employees. As a small local business, we rely on input from every employee and each person has an opportunity to express his or her creative ideas. We offer competitive benefits and salary depending on experience.

What we offer:

• Top-Tier Health Insurance, Life Insurance, Dental and Vision
• Paid Vacation Time
• Employee Discount
• Simple IRA Retirement Account with company match

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