Job Description

Technical Writer Opportunity

Apex Systems, a world-class technology solutions provider, is seeking a Technical Writer on behalf of one of our largest financial industry clients. Please apply if interested and qualified. We cannot support C2C hiring.

Location: Charlotte, NC

Duration: 12 months+

Pay Rate Range: $60-$65

The individual would be working within a global Application Support Engineering Organization; as part of a small global Tech Strategy team whose purpose is to establish a unified tooling and automation strategy that enables scalable, consistent, and efficient solutions. We are seeking a detail-oriented and highly organized Technical Writer to produce high-quality documentation that contributes to the efforts aligned to the wider program. Work collaboratively with developers, product managers, engineers, and other subject matter experts to create clear and concise technical documents, including user guides, API documentation, blueprints, and best practice standards.

• Create, edit, and maintain user manuals, developer guides, release notes, and other technical documentation.
• Translate complex technical concepts into user-friendly language.
• Collaborate with SMEs and product teams to gather technical information.
• Develop and manage content in documentation platforms such as Confluence
• Ensure documentation is accurate, complete, and meets quality and style standards.
• Update documentation with new product releases and changes.
• Work with UX and support teams to improve content discoverability and usability.

Requirements:

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in documentation tools such as HTML / CSS, MS Office, GitHub, JIRA, Confluence, SharePoint
• Familiarity with software development processes and agile methodologies.
• Ability to read source code or familiarity with APIs and scripting languages (e.g., Python, JavaScript) is a plus.
• Experience with version control systems (e.g., Git) is advantageous.
• Strong strategic mindset
• Strong risk mindset with process and controls background
• Actively debate and escalate issues and concerns
• Demonstrated understanding of internal control discipline and operational excellence
• Effective partnering and relationship management skills applying a collaborative mindset
• Strong analytical, logical reasoning and problem-solving skills
• Strong project-management skills; ability to handle multiple priorities in a fast-paced environment

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

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