Job Description

Technical Writer Position

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

We are seeking a detail-oriented and experienced Technical Writer to join our team. The ideal candidate will be responsible for creating, updating, and maintaining high-quality documentation that effectively supports our users, systems, and internal processes. The role requires collaboration with cross-functional teams, including developers, product managers, engineers, and customer support, to ensure the accuracy and clarity of all documentation. If you have a knack for communicating complex information in a clear and concise manner and have a strong technical background, we encourage you to apply!

Schedule Details

• Location: On-Site, Laguna Hills, CA.
• Hours: Monday-Friday, 9:00 AM - 5:30 PM

Duties and Responsibilities

• Develop Documentation: Create and maintain a variety of documentation, including but not limited to user guides, FAQs, process flow documentation, technical manuals, software release notes, how-to guides, and system integration documentation.
• Collaborate with Teams: Work closely with subject matter experts (SMEs), developers, engineers, product owners, and other stakeholders to gather accurate and comprehensive information.
• Analyze & Simplify Information: Translate complex technical information into user-friendly, clear, and concise documentation tailored to the appropriate audience (technical or non-technical).
• Review & Edit Documentation: Ensure all documentation is accurate, well-organized, grammatically correct, and adheres to brand and style guidelines.
• Maintain Documentation Repository: Establish and manage an accessible and updated document library, ensuring version control and ease of retrieval.
• Stay Updated: Continuously update documentation in line with system updates, process changes, and software enhancements.
• Assist Internal Training: Support the creation of training materials and assist in training teams on how to utilize tools, systems, and processes effectively.
• Adopt Tools & Technologies: Utilize modern documentation tools, software, and systems (e.g., Wikis, Markdown, Confluence, MadCap Flare, or similar platforms) to enhance work efficiency and output quality.

Required Skills & Qualifications

Education: Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field, or equivalent work experience.

Experience: Proven experience as a Technical Writer, Documentation Specialist, or similar role.

Experience working with technical teams and writing user-focused documentation.

Technical Skills: Proficiency with documentation tools such as Microsoft Office Suite, Adobe Acrobat, Confluence, MadCap Flare, or similar platforms.

Basic understanding of technology, IT systems, and/or software development processes (e.g., APIs, coding languages, system architecture).

Core Competencies: Strong ability to convey complex technical concepts in a clear and concise manner for non-technical and technical users. Exceptional organizational, time management, and multitasking skills. Excellent written and verbal communication skills. Familiarity with version control and collaborative tools like Git, JIRA, or similar is a plus.

Preferred Qualifications

• Knowledge of UX writing principles or creating online help resources is an added advantage.
• Familiarity with programming languages or database systems is a bonus (though not required).

Key Traits for Success

• Curiosity: A proactive learner with the ability to dive deeply into complex systems and terminology.
• Attention to Detail: Relentless focus on creating error-free, polished materials.
• Collaboration: Work well within cross-functional teams to achieve goals.
• Adaptability: Comfortable with fast-changing environments and technology.

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

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