Job Description

Job Description

Job Description

Job Title: Technical Support Specialist 

Location: Charolette, NC 

Shift : M-F, 8:00AM- 5:00PM

Pay: $19-21/hr. (depends on experience) 

Essential Job Duties & Responsibilities 

• Handle inbound and outbound customer calls professionally and efficiently.
• Use company computer systems to look up and provide status updates on parts, orders, and scheduled service dates.
• Document all customer interactions and follow-ups accurately in the system.
• Maintain compliance with ISO and JCAHO standards.
• Collaborate with internal departments to resolve customer inquiries.
• Assist field representatives and other departments with customer status updates.
• Perform routine administrative tasks such as processing outbound paperwork.
• Work in a team environment with rotating shifts or on-call availability as needed.
• Maintain a high level of customer service and communication throughout all interactions.

Qualifications & Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in a call center, healthcare, or data entry support role preferred.
• Strong written and verbal communication skills with a professional and friendly phone manner.
• Highly detail-oriented with excellent organizational and time management abilities.
• Proficiency in a Windows-based computer environment, with emphasis on data entry.
• Familiarity with medical terminology is a strong plus.
• Willingness to work overtime, evenings, or weekends based on business demands.
• Comfortable working in a fast-paced environment.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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