Job Description

Position Title:

Sr. Manager, Operation Support, GCTO

Department:

Global Clinical Trial Operations (GCTO)

Brief Description of Position:

SERVICE PROVIDER OVERSIGHT:

• End-to-End Local Service Provider Oversight:
  
  
  • Assess GCTO China business needs and collaborate with Global Procurement to identify and evaluate new service providers.
  • Support CRMs during SMO/PRO bidding through contract execution in study planning.
  • Lead governance reviews with SMO and PRO partners, and handle escalations from CRM and Site Monitoring Teams to ensure services align with study goals.
  • Act as GCTO China's process owner for local vendor selection, sourcing, and contracting, and maintain Local Vendor Oversight Plans per GCD SOPs.
  • Oversee KPI metrics for SMO and PRO partners and lead or coordinate required training.
  
  
  
• FSP Governance Management:
  • Lead governance review with FSP CROs for GCTO China FSP service.
  • Coordinate and monitor GCTO China FSP headcount, including associated financial forecasting.
  
  
  
• Global Central Laboratory Service Management Support:
  • Assist COSL in business reviews with global central lab providers.
  • Analyze central lab setup timelines in China.
  • Attend HQ PSRM collaborative meetings and coordinate HQ PSRM trainings and knowledge sharing.
  
  
  

COLLABORATION:

Collaborate with Global Procurement to proactively identify and implement efficiency improvements in Service Provider Management. Engage with the AP ROSL team to exchange insights and best practices.

Qualifications, Skills & Experience:

• Master of Science or Medicine (or comparable) or above.
• A minimum of 10 years of experience in clinical operations/vendor management within the pharmaceutical or biotechnology industry
• Proven, hands?on experience in end?to?end vendor management. Demonstrated experience in managing governance processes and leading business review meetings.
• Exceptional Communication and Influencing Skills: Ability to communicate effectively and influence a broad range of internal and external stakeholders without direct authority
• Strategic Partnering & Relationship Management: Strong ability to build and maintain productive long?term relationships with service providers, functioning as a strategic partner rather than just a contract manager.
• Analytical and Problem?Solving Skills: Proficiency in monitoring, analyzing, and interpreting KPIs and metrics to assess vendor performance, identify trends, and implement corrective actions.
• Collaboration and Teamwork: A proven team player who can effectively collaborate with cross?functional global and regional teams

English:

• The position requires good oral and written skills.

Required Skills:

Clinical Study Design, Clinical Trial Planning, Clinical Trials Monitoring, Communication, ICH GCP Guidelines, Strategic Thinking, Training and Development, Vendor Selection

Preferred Skills:

Current Employees apply (link omitted)

Current Contingent Workers apply (link omitted)

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

12/31/2025

Requisition ID:

R364459

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