Job Description

Content Moderator

Are you a digital detective with a passion for keeping the internet a safe and fun place? Do you have an eagle eye for detail and a knack for spotting the good, the bad, and the ugly in online content?

If so, we want YOU to join our team as a Content Moderator!

This role will be on site at our newly refurbished multi-million-dollar facility in Boise, Idaho. Read more below about the many things our new site has to offer.

Perks of the job:

• Competitive pay with bonus potential
• Fun team: Join a group of like-minded individuals who are passionate about making the internet a better place
• Break time: Enjoy one of your multiple daily breaks by playing video games, arcade games, foosball or enjoying our coffee bar, onsite vending and relaxation corners
• Full benefits: Medical, dental, vision, 401K and more!
• Paid time off
• Employee wellness and engagement programs that include counseling sessions, workshops, wellness clubs, resiliency training and employee assistance

What you will do:

• Investigate: Review and moderate user-generated content to ensure it aligns with our community guidelines
• Tough content wrangler: Moderate traumatic, sensitive, and potentially offensive content with resilience
• Curate: Help maintain a positive and engaging online environment by removing inappropriate content
• Communicate: Provide feedback to users and escalate issues when necessary
• Analyze: Monitor trends and report on content moderation metrics

What we're looking for:

• Sharp eyes: You can spot a violation from a mile away
• Cool head: You stay calm under pressure and handle sensitive content with discretion
• Tech savvy: Comfortable navigating various online platforms and tools
• Team player: Work well with others and contribute to a positive team culture
• Word wizardry: Masterful spelling, grammar, and reading skills
• Emotional ninja: Strong emotional intelligence and resilience
• Content conqueror: Comfortable reviewing internet content
• Logic legend: Sharp problem-solving skills
• Shift shapeshifter: Available to work various shifts
• Windows whiz: Experienced with Windows operating systems
• Attendance ace: Predictable and reliable attendance
• Onsite superstar: This is an onsite position

Qualifications:

• High school diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key competencies:

• Process excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational skills: Strong organizational and problem-solving skills
• Emotional intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

About TP in Boise, ID:

Welcome to our newly refurbished multi-million-dollar facility, designed with your comfort and well-being in mind! Our state-of-the-art building features game rooms for relaxation and team bonding, as well as wellness rooms to support your physical and mental health. We are excited to announce that we have transitioned away from inbound and outbound call services to focus exclusively on social media content moderation. Join us in a dynamic and supportive environment where your skills in managing and moderating online content will be highly valued and rewarded. Be part of a forward-thinking team dedicated to creating a positive impact in the digital world!

Be part of our TP family:

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

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