Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As a Lounge Concierge, you'll play a vital role in ensuring our guests have unforgettable memories. Responsible for the delivery of extraordinary guest service and “Legendary Attention to Detail” to our Slopeside Lounge guests. Slopeside Lounge is an elevated locker and ski valet experience in close proximity to the slopes. As perpetual hosts, Slopeside Lounge Concierge will work closely with the Guest Services, Ski School Ambassadors, the Product Sales and Services Team, the BC Ski and Snowboard School, and equipment delivery teams to ensure seamless guest experiences and efficient operations.

Job Specifications:

• Outlet: Slopeside Lounge
• Expected Pay Range: $20.00 - $21.00
• Shift Type: Part Time
• Skill Level: Intermediate

Job Responsibilities:

• Concierge Duties: Provide personalized assistance to guests, anticipating their needs and exceeding their expectations. Handle guest inquiries, reservations, and equipment needs with professionalism and efficiency.
• Seamless Operations: Oversee the daily operations of the Slopeside Lounge, both inside and outside, collaborate with various departments, ensuring a smooth and enjoyable experience for our guests.
• Guest Coordination: Gather and track accurate guest information, make sales calls to potential guests, and send follow-up emails to maintain strong relationships.
• Sales and Support: Assist guests with lift ticket purchases, private lessons, first tracks and Cabin dining reservations.
• Equipment Handling: Assist guests with equipment handling and labeling, including buckling boots and carrying gear; overnight boot drying. 
• Guest Relations: Resolve guest issues promptly and foster strong relationships with guests.
• Teamwork: Collaborate with the Ambassador Team and coordinate First Tracks experiences.
• Operational Coordination: Assist in managing locker assignments, equipment deliveries and returns, and arrival and departure details; assist with restocking of necessary items for catering and office needs.

Job Requirements:

• High School diploma or equivalent – required 
• Some college experience – preferred
• Prior guest service experience – required 
• Guest Connect or other Point of Sale software - preferred
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) - required 
• English required. Can professionally communicate verbally and in writing - required 
• Valid, active driver's license -- can pass MVR check – preferred
• Ability to lift and transport 30 pounds - required 
• Must be able to work the whole season, to include scheduled weekends and holidays - required 
• Adherence to Presentation Policy – required 
• Demonstrates attention to detail – required

The expected pay range is $20.00 - $21.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505800
Reference Date: 10/28/2024 
Job Code Function: Concierge

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