Job Description

**Overview**

$55,000-$62,000

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions from our staff.

This is a hybrid postion requiring monthly in-person meetings and audits, with travel to program sites.

**Are you ready to make a difference** **?**

**Minimum Education Required**

Bachelor's Degree

**Shift**

First Shift

**Responsibilities**

+ Develop, implement, and monitor, in collaboration with service lines and compliance, Quality Assurance Plans that track and monitor internal and external quality measures, and includes procedures for quality assurance and improvement.

+ Develop, as necessary, and follow standards for managing and conducting internal reviews and investigations.

+ Develop and implement metrics and performance targets that assess compliance and quality. Analyze data of audit findings and formulate recommendations for quality improvement. Present data and recommendations in a readily accessible manner.

+ Monitor external investigations and conduct investigations as needed.

+ Partner with Data Analytics to manage the completion of annual satisfaction surveys in all programs.

+ Assist service line leaders with the development, monitoring, and tracking of outcome measures, goals, and objectives.

+ Educate and train staff on required performance and regulation standards. Partner with the Training Department to conduct service line specific and agency wide trainings.

+ Maintain documentation/reporting related to performance oversight, including but not limited to schedules of audit and monitoring activities, and follow-up with corrective actions.

**Qualifications**

+ Bachelor's Degree in Social Work or related field and 3 years experience in human services Quality/Risk Management.

+ Strong verbal and written communications and sound judgment skills.

+ Must possess excellent assessment and investigative skills.

+ Strong analytical, numerical and reasoning abilities.

+ Ability to manage multiple complex projects in varying stages of development.

+ Must have strong knowledge of computers.

+ High energy level, superior interpersonal skills, and ability to work independently and function in a team atmosphere.

+ Must hold a valid driver's license and access to an operational and insured vehicle.

+ Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

_Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience._

**Why Should I Consider a Career in Human Services?**

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and _actively listening_ . We exercise independent judgement and contribute to the overall success and benefit of the Team.

**Is Human Services a Fit for Me?**

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

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**Job Locations** _US-MA-Framingham_

**Minimum Education Required** _Bachelor's Degree_

**Job ID** _2024-11119_

**Organization** _Advocates_

**Type** _Regular Full-Time_

**Number of Hours Per Week** _40_

**Business Unit** _Administration & Finance_

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