Job Description

Job Description

Job Description

Job Title: Program Manager

Reports To: Executive Director

Department: Association Management Services (AMS)

FLSA Status: Exempt

Classification: Full-Time

Location: Remote ((DE, MA, MD, MI, MN, MO, NC, NJ, OH, PA, TN, TX, UT, VA, WA, and WI)

Salary Range: $65,000.00 - $70,000.00 annually

Application Process: Please submit your application along with your resume and your cover letter. Any applications that do not have a cover letter will not be considered for this role. Applications are reviewed on a rolling basis until the position is filled.

Who We Are:

Talley Management Group, Inc. (Talley), is an employee-owned company who specializes in delivering innovative management solutions that empower associations, non-profits, and professional societies to thrive. We partner with organizations to provide full-service association management and outsourced services. Our tailored approach ensures that our clients achieve their goals, enhance member experiences, and create lasting impact within their industries.

What We Do:

Founded on a passion for excellence and collaboration, Talley is a leading association management company with decades of experience serving diverse associations. We are a team of dedicated professionals committed to fostering connections, driving growth, and delivering results. Guided by our mission and core values, we strive to be the trusted partner that organizations rely on to navigate challenges and achieve their mission.

Position Overview:

Talley is seeking a detail-oriented and proactive Program Manager to serve as primary contact for a for-profit subsidiary of a healthcare-centric non-profit association. The Manager is responsible for coordinating a wide range of administrative, operational, and strategic support functions across multiple programs and partnerships. The role involves arranging logistics and being a staff representative at tradeshows. Governance duties include supporting budgeting, strategic planning, and Board of Director management. Additionally, the Manager serves as a liaison across internal teams and external partners, facilitates customer service functions, and helps drive collaborative initiatives and special projects. Our client-partner organization prides itself on being a trusted leader, serving as a collective voice and advocate for the industry, promoting growth, innovation, and collaboration among members, customers, and industry leaders.

Key Responsibilities:

Customer & Member Relations

• Serve as the primary point of contact for customer service inquiries related to the for-profit subsidiaries
• Collaborate with membership staff and subsidiary consultants to maintain accurate and current member lists

Board, Committee & Meeting Management

• Coordinate and manage logistics for board of directors’ meetings, committees, and taskforces
• Organize and support partnership-related meetings
• Attend meetings and record minutes in collaboration with senior leadership
• Assist in the preparation of meeting agendas, minutes, board books, and supporting materials alongside executive and operations leadership

Partnership & Contract Management

• Provide administrative and strategic support to executive leadership and the board
• Maintain partnership portals, files, contracts, and communications
• Coordinate internal communications related to partnership spotlights
• Collaborate with sponsorship and partnership staff to align efforts across organizational initiatives

Event & Tradeshow Coordination

• Plan and attend tradeshows and industry events
• Coordinate in-person meeting logistics in collaboration with event planning staff

Compliance, Documentation & Operations

• Oversee document retention and recordkeeping
• Ensure compliance with insurance requirements and legal standards
• Support budgeting processes in collaboration with senior leadership
• Assist in the development and maintenance of governance and operational documentation
• Draft and maintain a written operations plan for relevant programs

Internal Team & Cross-functional Collaboration

• Manage internal team meetings and ongoing coordination
• Partner cross-departmentally on joint projects and organizational updates
• Oversee board appointments and election processes for the subsidiaries

Qualifications:

Education Requirements:

• Associate degree required. Bachelor's degree preferred.

Experience Requirements:

• Minimum of 2 years of professional experience, with working knowledge of governance structures, board operations, customer service, and administrative support.

Knowledge, Skills, & Abilities:

• Proficiency in Microsoft Office Suite, virtual meeting platforms, document storage tools, and CRM (preferred).
• Knowledge of basic contract terms, file organization, and partnership engagement processes
• Awareness of legal and insurance compliance requirements, as well as best practices for document retention and data organization.
• Familiarity with coordinating logistics for tradeshows and board meetings.
• Demonstrates initiative to learn about the industry or profession and the issues of concern to members.
• Strong ability to plan, execute, and track multiple tasks or projects with attention to details, ensuring deadlines are consistently met or exceeded.
• Effective in working cross-functionally with internal teams, external partners, and leadership to support strategic direction.
• Comfortable working in a dynamic, evolving environment with shifting priorities and responsibilities.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, interpersonal, and presentation skills, with ability to convey information in writing and verbally.
• High ethical standards and integrity.
• Self-starter who is driven and has the ability to work independently.
• Exhibit a high level of attention to detail in order to produce accurate results.
• Ability to work collaboratively in a team environment to support strategic direction .

Supervisory Responsibilities:

None.

Success Metrics

• Operates in an ethical and prudent manner.
• Demonstrates the ability to accomplish efficient, accurate, timely and economical work within the assigned areas.
• Cooperates, communicates, and coordinates with other staff and stakeholders.
• Able to support long-term planning initiatives while managing the day-to-day administrative and logistical tasks.
• Stays current with the trends in the industry.
• Maintains a professional and welcoming demeanor.
• Approaches challenges with a solutions-oriented mindset.
• Fosters a supportive environment for colleagues and stakeholders.
• Meets or finishes ahead of established deadlines and schedules.
• Demonstrates adaptability in a setting with shifting priorities and duties.

Physical Demands & Working Environment:

• This is a remote position.
• Percentage of travel (inclusive of Talley and client related obligations) – 10-15 %
• This role primarily involves desk-based work using a computer and standard office equipment. Employees must be able to sit or stand (based on preference) for extended periods, type and use a mouse, view a computer screen, and participate in virtual meetings. Occasionally, light lifting of items like laptops or small office supplies (up to 15 pounds) may be required. Employees are expected to maintain a comfortable home office setup and adhere to safety guidelines for physical needs, ensuring an efficient and productive work experience.
• If travel is required, additional physical requirements include navigating airports, public transportation, and meeting locations, lifting luggage or equipment (up to 50 pounds), sitting or standing for extended periods, and adapting to various environments such as conference centers or client sites.
• If an accommodation is required, individuals are expected to contact Human Resources to ensure Talley can provide the necessary support and ensure a safe, comfortable work experience.

Benefits:

• Health Insurance, including medical (employer paid), dental, and vision
• 401K with Employer Match
• Employee-Ownership Program
• Employer paid Life and AD&D Insurance
• Long-Term Disability
• Flexible Health Spending Account (FSA)
• Various voluntary benefit options
• Employee Assistance Program (EAP)
• Semi-Monthly Internet Reimbursement
• Flexible Time Off
• Paid Holidays
• Winter Vacation
• Bonus Opportunities
• Professional Development

Talley is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .

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