Job Description

JOIN OUR GROWING TEAM AND HELP US DELIVER EXCELLENCE!

Job description:

We are seeking a detail-oriented and highly organized Picker/Packer/Shipper to join our team. In this role, you will be responsible for ensuring the accurate and timely processing of customer orders, from picking and packing to shipping and inventory management. The ideal candidate has strong organizational skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Order Processing: Accurately pick, pack, and prepare customer orders for shipment.
• Inventory Management: Track stock levels, report discrepancies, and assist with restocking.
• Shipping Coordination: Prepare shipments, generate labels and tracking info via Parcel Pro or similar systems., and work with carriers (FedEx, UPS, DHL, etc.) to ensure on-time deliveries.
• Carefully manage small, or fragile items to ensure secure packaging and shipment.
• Quality Control: Inspect items for accuracy and defects before shipping.
• Warehouse Organization: Maintain a clean, safe, and efficient workspace.
• Documentation & Reporting: Maintain order logs, update shipment records, and communicate with internal teams regarding order status.
• Customer Order Support: Work closely with customer service and sales teams to resolve order-related issues. Handle daily office tasks such as responding to emails, answering calls, checking voicemails, and following up with clients.

Qualifications & Requirements:

• Minimum 1 year experience in order fulfillment, warehouse operations. (eCommerce logistics is a plus).
• Strong attention to detail and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Works efficiently to meet tight shipping deadlines.
• Basic Computer Skills – Ability to use order management systems (WMS), shipping software (Parcel Pro, FedEx, UPS), and barcode scanners.
• Familiarity with Google Workspace (Sheets, Docs, Drive) or similar productivity tools. Google Workspace (Sheets, Docs, Drive) or similar productivity tools.
• Comfortable with physical tasks and standing for extended periods.
• Strong communication and teamwork skills.

Preferred Skills:

• Experience with eCommerce platforms (Shopify, Magento, etc.) and fulfillment software.
• Familiarity with barcode scanning and warehouse management systems.
• Basic knowledge of shipping regulations and logistics best practices.

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?

• Job Stability: Over 35 years of market success, offering long-term security.
• Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
• Be part of a growing, innovative company in the fine jewelry industry.
• Competitive opportunities for skill development and career advancement.

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