Job Description

• The Patient Services Representative I (PSR I) represents the face of the company to patients who arrive for routine health needs or important health decisions.
• The Entry PSR I supports patient care by greeting patients, answering questions with care and compassion, maintaining the waiting area, and assisting with breaks when other phlebotomists are unavailable.
• This role includes training on phlebotomy skills to support career growth.
• The Entry PSR I creates a trusting environment while explaining procedures to patients safely and accurately.
• The individual upholds confidentiality, accuracy, and excellent customer service to ensure a positive patient experience.
• Duties include performing daily activities accurately and on time, maintaining a safe and professional environment, keeping required records and documentation, and promoting a positive image while demonstrating willingness to learn.

• bility to handle patients with care and compassion while assisting with check-ins through a self-service kiosk or handheld tablet.
• Willingness to learn phlebotomy skills during downtime or when coverage is needed.
• bility to perform specimen collection and processing duties once trained, following established practices and procedures.
• High level of customer service skills.

• Minimum of 1-2 years of client-facing customer service experience required.
• No prior phlebotomy experience required.
• Keyboard/data entry experience required.

• Perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, and employees.
• Demonstrate willingness to learn new skills.

• Strong customer service skills.
• bility to work compassionately with patients.
• bility to learn and adapt to new processes.

• High school diploma or equivalent.

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