Patient Experience Manager (RD) Job at Unidine, New Canaan, CT

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  • Unidine
  • New Canaan, CT

Job Description

Job Description

Job Description

Unidine

We are hiring immediately for a Patient Experience Manager (RD) position!

  • Location : Silver Hill Hospital - New Cannan, CT
  • Setting: 129-bed psychiatric hospital
  • Schedule : Full time
  • Requirement : Must be registered by the Commission on Dietetic Registration
  • Salary: $80k
  • $2,500 Sign-on Bonus!!

Think Fresh! Lead with Excellence!

An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best.

Come and join our award-winning team!

Job Summary

$2,500 Sign-on Bonus offered!!

The Patient Experience Manager (Registered Dietitian) will be responsible for providing clinical nutrition care to the patients at Silver Hill Hospital which is numerous levels of behavioral/mental health as well as rehab, both one-on-one assessments and running group nutrition sessions. There is also oversight of the overall kitchen/dining operations in coordination with the director.

Key Responsibilities:

  • Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
  • Maintains and supports client satisfaction at a level that ensures account retention
  • Administers required client/customer surveys and responds in a timely and effective manner
  • Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
  • Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
  • Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
  • Participates in all Patient Experience Department learning sessions including monthly educational webinars
  • Provides recognition for employee when programs are implemented with success
  • Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
  • Compose patient satisfaction reports as needed to management.
  • Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

  • Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR)
  • Licensed by the State Dietetics Licensing/Credentialing Board, in states where required
  • One (1) year of hospital experience, preferred
  • Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record & diet office systems, and nutrient analysis programming

Apply to Unidine today!

Unidine is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Unidine are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Unidine maintains a drug-free workplace.

Req ID: 1391848

Unidine

CANDACE ROBERTSON

[[req_classification]]

Job Tags

Holiday work, Full time, Local area, Immediate start, Remote job, Relocation bonus, Flexible hours,

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