Job Description

Job Description Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. You are… As a member of Accenture’s healthcare team, you’ll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you’ll deliver leading edge Customer Engagement strategy and operations capabilities to our healthcare clients. As a Health Customer Engagement Manager, your primary responsibilities will include: Leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation. Coaching junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships. Managing key client stakeholder relationships and communications at the workstream level throughout the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change. Leading components of consulting transformation work, including: assessments, business case and roadmap development, operating model and business process design, use case / business requirement development, and complex implementation efforts. Working with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture’s health consumer experience business. Why should I join the Accenture Health team? Innovate every day. Be at the forefront of designing and delivering customer engagement solutions that push boundaries and create new opportunities for our clients. Lead with the industry’s best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. Travel As needed, up to 80%, depending on business need and client requirements. Who will be successful at Accenture? It’s not just what you know or where you’ve been that propels success at Accenture: It’s who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. A few key traits should apply: You’re passionate about technology and motivated to apply the latest technology trends. You’re proactive and collaborative; a leader with effective communication skills. You’re driven by new challenges and are motivated to improve. You’re a creative problem solver with the flexibility to navigate uncertainty. Here’s what you need: Bachelor's degree in healthcare administration, business, or a related field. Minimum of 5 years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects. Minimum of 5 years of experience in healthcare provider operations and customer experience capabilities – inclusive in one or more of the following: Patient access, contact center, digital engagement, and/or CRM. Bonus points if: Consulting experience at a consulting firm or equivalent in an internal consulting role. CRM experience in healthcare, including use cases / business value as well as vendor platforms such as Salesforce, MS Dynamics. Working knowledge of contact center applications (e.g. CcaaS, WFM, QM). Working knowledge of patient engagement digital solutions (e.g. web / portal, AI / digital assistant). Working knowledge of EHR platforms and capabilities. Experience in process design and optimization; experience working through organizational change. Problem-solving and analytical skills. Master’s degree. Compensation Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. #J-18808-Ljbffr Accenture

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