Job Description

divh2Operation Training Manager/h2pAs a Learning and Development Manager, you will play a strategic role in enabling our organization to successfully support and scale new products and services delivered through our innovation pipeline./ppWorking at the intersection of product, operations, and our customers experience, you will lead the design and delivery of learning programs that ensure our teams, especially technical, operational, and customer-facing units, are equipped with the right knowledge and capabilities to support next-generation satellite connectivity solutions and edge services./ppThis role will drive training as a measurable successful outcome of prepared learning prior to implementation. This new training framework will be critical in building internal capability and readiness across functions as we expand our portfolio of managed satellite and edge services./ppKey duties and responsibilities include:/pulliDevelop and execute a targeted learning strategy aligned with our Product teams development lifecycle and go-to-market plans, ensuring workforce readiness to support new technologies and high availability service models./liliPartner closely with Product Management, Engineering and Operations to identify training needs related to new product launches, enhancements, or platform updates./liliDesign and deliver structured product enablement programs that include technical knowledge, operational procedures, customer impact training, and troubleshooting skills./liliCollaborate and partner with the Learning department to align with the creation of scalable, modular learning content for various audiences, including Edge Network, NOC, Field, and Customer Care teams./liliFacilitate high-impact training sessions across multiple formats (mainly virtual, hybrid, LMS) tailored to technical learners./liliEstablish training KPIs, product-readiness metrics, and learning assessments to ensure successful adoption and performance post-product launch./liliIntegrate LD efforts with performance management processes to reinforce product proficiency and continuous improvement./liliEmbrace cross-functional collaboration to align training timelines with product release schedules and customer onboarding plans./liliDevelop learning journeys that evolve as products mature through the pipeline, from pilot rollout to full-scale operations./liliStay ahead of trends in edge networks, SD-WAN, next-gen satellite communications, LD tools, and instructional design methods to drive innovation and engagement./liliEnsure training programs contribute to organizational and customer trust, operational stability, reduced time-to-competency, and improved user experiences post-launch./li/ulpQualifications and requirements include:/pulliBachelors degree in Psychology, Education, Behavioral Science, Engineering, HR Management, Communications, or related field./liliCertified Trainer or credentials in Instructional Design, Agile Learning, or Technical Training is a strong plus./liliAt least 5 years of experience in Learning Development or Product Enablement, with a focus on supporting product launches or technical environments./liliProven experience designing and facilitating training programs for technology-driven or service-based products./liliExperience in satellite communications, telco, managed services, or technical operations is highly desirable./liliStrong ability to collaborate with cross-functional teams including Product, Engineering, Support, and Field Ops./liliExcellent facilitation, communication, and stakeholder engagement skills./liliMastery of instructional design principles, adult learning theory, and blended learning techniques./liliProficiency in content development tools, LMS platforms, PowerPoint, Excel, and other delivery tools./liliStrategic thinker that begins to plan with a documented successful outcome./liliAnalytical mindset with the ability to measure training impact and drive continuous improvement./liliWillingness to travel as needed to support training deployment across teams or regions./liliWilling to work on a full-time, remote basis. Must be able to work flexible hours to support stakeholders in EMEA and AMER regions./li/ulpWorking at Speedcast:/ppAt Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then youre in the right place./ppWere always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. Were united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day./ppFind great opportunities to make an impact. We have a one team, one dream mentality. We work together to make great things happen. Working at Speedcast isnt just a job, its a career that you can take to new levels./ppTop reasons why people love working at Speedcast:/pullibOur global presence/b you get to work with clients and colleagues all over the world, in every continent/lilibTalented teammates/b your co-workers are the best and brightest in the industry/lilibIndustry leadership/b be part of the latest advancements shaping the future of communications/lilibAbility to develop skills/b work across departments to gain new skills and valuable experience/lilibChoose your environment/b we have an environment to fit your temperament. Choose between a traditional desk job or work in the field./lilibGrow your career/b - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system./lilibWork on diverse projects/b every day is different with our customers from a range of industries around the world/li/ulpSpeedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics./p/div

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