NOC Incident Manager (634)
Job Address: Littleton, CO
Shift: Nights (40 hours)
Description:
The Incident Manager, Wireless NOC, will be supporting company's 24/7 Network Operations Center. A successful Incident Manager will help lead a group of 5G Network Surveillance, Fault Isolation, and Management teams, supporting the end-to-end monitoring and troubleshooting of the entire 5G platform. The team will quickly analyze service and system issues, determine corrective actions, and implement solutions to restore services.
This position will escalate complex issues to Advanced Operations and Engineering resources, determine root causes for failures, and develop corrective actions. These actions may range from configuration changes to the development of new operational procedures. The Incident Manager will also contribute to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service uptime—leading to an excellent overall customer experience.
Responsibilities:
Skills, Experience, and Requirements:
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