Job Description

Job Description

Job Description

LOCATION: 1 Center Street, Folly Beach, SC, 29439

SALARY: Starting rate of $17.50/hr

BENEFITS:

• A culture that values passion, individuality, and fun!

• Opportunities for internal growth and development

• Paid Time Off (PTO)

• Paid holidays

• Earned Wage Access through PayActiv- access to your earned wages before payday!

• Affordable medical, dental, & vision insurance plans

• Company provided life insurance

• Short & Long Term Disability and Accident and Critical Illness Insurance

• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

• Tuition assistance discount programs

• Referral program

• Employee Assistance Program

• Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR

Are you a night owl who loves keeping things running smoothly while the world sleeps? We’re looking for a sharp, reliable, and service-driven individual to be the overnight hero of our team as a Night Auditor !

This role is perfect for someone who’s equal parts people person and number cruncher. You’ll be the go-to for late-night guests, handling reservations, check-ins, and check-outs with a smile—while also keeping an eye on the books and making sure everything adds up behind the scenes.

You’ll thrive in this role if you:

• Love creating memorable guest experiences—even at 2 AM.

• Have a knack for staying organized, focused, and calm under pressure.

• Feel confident juggling tasks like answering inquiries, processing payments, and balancing the day’s numbers.

• Are tech-savvy and detail-oriented (spreadsheets don’t scare you).

• Can work independently and take pride in being the one holding down the fort.

• Enjoy a flexible schedule and prefer working when it’s quiet and peaceful.

If you’re ready to be the backbone of our overnight operations—and maybe even catch a sunrise or two—we want to hear from you!

MAIN DUTIES AND RESPONSIBILITIES:

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests, collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services when appropriate

• Maintain updated records of bookings and payments

• Processes guest charges, vouchers, and credit card vouchers.

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

• Transfer charges and deposits to master accounts.

• Verify that all charges are assigned to the correct departments.

• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary, and that they have been correctly posted and allocated into the PMS system.

• To verify that all charges posted from the POS Software SPA software had reached the correct guest folios and were not missing.

• Verifies all account postings and balances.

• Verifies that room rates are correct and posts those rates to guest accounts.

• Monitors the current status of coupons, discounts, and other promotional programs.

• Tracks room revenues, occupancy percentages, and other front office statistics.

• Prepares a summary of cash, check, and credit card activities.

• Summarizes results of operations for management.

• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

• Follow the End of Day / Night Audit Checklist.

• Must have complete knowledge of emergency procedures.

• Balance the day’s charges, making corrections as necessary.

• Performs wake-up calls.

• Run the day process in the property management software (PMS).

• Understand principles of auditing, balancing, and closing out accounts.

• Perform nightly balancing of in-room video and long-distance telephone services

SUPERVISORY RESPONSIBILITIES :

Night Security Officer

JOB REQUIREMENTS:

Education: High school graduate or equivalent

Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS. Understanding how travel planning websites operate, such as Booking and TripAdvisor. A degree in hotel management is a plus.

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used: Computer, Phone, walkie-talkie

Physical & Mental Requirements:

• Requires grasping, writing repetitive motions

• Prolonged periods of sitting and walking

• May occasionally have to lift, push, pull, or carry up to 40 pounds.

• Standing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion, have to lift and carry up to 40 pounds.

Work Environment:

• While primarily an indoor job, one must be able to walk outside in various weather conditions.

• Will work primarily in public areas of the hotel

• Must be comfortable working in a shared space, with frequent noise, without the use of a private office.

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

EOE/ DFWP

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