Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Discover Impactful Work:

The Manager, Technical Application Support Scientists will lead an ambitious team responsible for delivering world-class remote pre and post-sales technical support for Thermo Fisher Scientific products. You will ensure flawless daily operations, foster an inclusive and collaborative environment, and strictly adhere to our high standards of service excellence.

A Day in the Life:

• Guide and develop direct reports who supervise frontline employees

• Build relationships with the business units we support

• Engage product management to foster coordinated business relationships for continuous improvement

• Manage operations and project planning, including integrations

• Lead alignment efforts across global regions

Keys to Success:

Education

• Bachelor's degree in Life Sciences or Engineering required with 7+ years of experience (equivalent combinations of education and relevant work experience may be considered).

Experience

• 5+ years of people management experience preferred.

• Proven track record in directly serving customers.

• Prior experience in Technical Application Support and the Biotechnology industry preferred.

Knowledge, Skills, Abilities

• Demonstrated leadership and people development skills

• Excellent presentation skills

• Effective communication skills, both oral and written

• Ability to prioritize effectively

• Outstanding problem-solving ability

• Computer literacy, including spreadsheet, database, word processing, and Internet applications

This position does not offer relocation benefits.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in New York is $93,800.00-$140,675.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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