Job Description

Assists in the daily operation of the Bookmobile. Performs circulation duties and assists Library customers. May provide educational services to children, conduct outreach programs, help with interlibrary loan, process materials, etc. Reports to Branch Manager. Responsibilities Perform circulation tasks such as checking in/out library materials, processing new items, checking in courier delivery, collecting fines, processing patron requests, issuing new cards, andprocessing new books and periodicals Perform customer service tasks such as answering the phone, answering directional questions, and assisting customers on the bookmobile Processes payments, reconciles cashiering drawer and assists with deposits Select and prepare materials for customers of outreach services Assist in the planning and implementation of schedules for stops at various community locations, including, but not limited to, senior living facilities, day cares, schools and homebound customers Attend outreach events including, but not limited to, parades, festivals, and other community events Provides library services including readers’ advisory, answering reference questions, assisting customers with computers and devices, helping customers find print and digital materials, and planning and implementing programs Provides services for youth, including classes, events, and outreach such as Summer Reading, Storytimes and other programs Performs upkeep and cleaning of Special Collections (i.e. Adventure Packs, TonieBoxes®/Tonie Character Sets, Discovery Kits, Wi-Fi Hotspots, etc.) Creates displays and marketing materials for related programs and events Performs collection maintenance such as shifting, discarding and weeding Assists with Books-by-Mail service Rotates Bookmobile collections on a regular basis in order to keep the collection new and fresh for patrons Shelves materials Responsible for sharing driving responsibilities of the bookmobile on the predetermined route Assists with Library services at branch locations Pursues professional development and training opportunities for self Prepares monthly reports, statistics, and general correspondence Performs other clerical duties as needed Performs other related duties as assigned Qualifications Requires excellent verbal and written ability to effectively convey information to staff, other County employees, and the public. This includes the ability to understand and receive directions and assignments from supervisor. Employee must also be able to tactfully and effectively handle requests, suggestions, and complaints. Requires excellent computer skills. Requires excellent customer service skills. Requires knowledge of general operations of the Library department as related to position. Employee must be able to apply this knowledge to situations as they arise. This includes the ability to make independent judgements in the absence of supervision. Employees must also have the ability to learn and utilize new skills and information to improve job performance. Requires the ability to interact effectively with Library staff, County staff, and the public in a professional manner and to convey information successfully whatever the situation. Requirements Associate degree supplemented by three to five years of library experience, and/or an equivalent of education, training, and experience Exemplary customer service skills Excellent computer skills Capable of driving and maneuvering a 30-foot vehicle in traffic and tight spots Must be physically able to operate a variety of machines and office equipment Must be able to pass required pre-employment physical and background check Must be able to follow Horry County Government and Library policies and procedures #J-18808-Ljbffr Horry County, (SC)

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