IT Help Desk Technician job at Care Initiatives West Des Moines, IA, US

Job Description

Care Initiatives is seeking an IT Help Desk Technician to join our team! As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing!), plus our own internal staffing agency. We are committed to providing exceptional care and support at every stage of the healthcare journey. The IT Help Desk Technician is a full-time position that is a great entry-level opportunity for someone with exceptional customer service & communication skills. Our IT & Informatics Department is located in West Des Moines, Iowa just a few miles from our Corporate Office and proudly supports our 50+ locations. Key Responsibilities:

Provide phone/email support to employees with strong troubleshooting abilities to assist with technical support.
Use on hand resources to solve problems independently and find resolutions for employees.
Provide clear communication and follow up on incidents to ensure that they get solved.
Document incidents fully to prevent re-work by support staff.
Ability to manage work independently, escalating when needed to appropriate teams or leadership.
Potential periodic travel to locations in Iowa to provide technical support.

Minimum Skill & Requirements :

1-2 years of high-volume/fast paced customer service experience
Strong verbal & written communication skills
2 year AA degree or higher education completed
Experience with Microsoft Office Products

Preferred Skills:

General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support
Experience with Microsoft Active Directory, strongly preferred.

Why choose Care Initiatives? Here are just a few reasons:

Competitive compensation: Our team members earn an extremely competitive wage.
Comprehensive benefits: Eligible employees can choose from our affordable and robust benefit options, including medical, dental, vision, retirement savings, PTO, and more.
Dayforce wallet : Access your pay as you earn it, eliminating the wait for your paycheck.

Apply now and embark on a rewarding career journey with Care Initiatives! Committed to attracting and retaining a diverse staff, Care Initiatives will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. Care Initiatives is an Affirmative Action and Equal Opportunity Employer. Care Initiatives complies with applicable federal civil rights laws and does not discriminate based on race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, marital status, parental status, genetic information, protected veteran status, or any other characteristic protected by law. Job Details Pay Type Hourly

Job Tags

Hourly pay, Full time, Work at office,

Similar Jobs

Labcorp

Phlebotomist Float Job at Labcorp

...Phlebotomist Float at Labcorp summary: The Phlebotomist Float position at Labcorp involves collecting blood and other specimens from... ...occasional travel to different sites. Certification and prior experience are preferred, with opportunities for career growth and...

Smith Arnold Partners

Construction Estimator Job at Smith Arnold Partners

...Job Description A well-established, family-owned, and operated Heavy Civil and Site Work Construction Company located in Southeastern Connecticut is seeking a highly skilled and motivated Estimator to join its expanding team. For over two decades, we have built a reputation...

University of Arizona

Research Technologist, Materials Science and Engineering Job at University of Arizona

...Research Technologist, Materials Science and Engineering The Materials Science and Engineering department (MSE) is seeking a Research Technologist with expertise in maintaining and operating servo-hydraulic and electro-mechanical materials testing equipment. The ideal...

Erie Home

Sales Representative Job at Erie Home

...\n \n Are you looking for a proven sales process, career growth, and unlimited earning... ...income. \n \n Were hiring Sales Representatives to help strengthen communities by... ...\n \n \n No sales or construction experience needed we provide full training!\n...

Mac Duggal

Assistant Women's Wear Designer Job at Mac Duggal

...Oversee development work Update and maintain the seasonal recap of designs Travel possibly required for factory visits. Your Skills and Experience: Previous Experience in a Luxury Brand Competent in all stages of the design process Able to work...