Join to apply for the Information Technology Business Partner role at Cipla USA This role is responsible for partnering with business for IT solutions following Global, Regional, and Country-level processes—from IT solutioning to Go Live and support. You’ll interact with Cipla support functions and vendors/partners, performing IT systems support including implementation, validation, and administration for Manufacturing, Packaging, Warehouse, and Quality. This includes project coordination and stakeholder management. Key Accountabilities Application Management Build technical understanding of MES, Serialization, and QC applications. SAP support for Production, Warehouse, and Quality. Manage audit trails, CSV activities, network administration, software, vendors, and user roles. Evaluate new technologies to meet business objectives. Stakeholder Engagement Collaborate with cross-functional teams: Manufacturing, Packaging, WH, QC, QA, Engineering, Finance, HR, and IT verticals. Identify opportunities to scale applications across regions. Build business cases for tactical solutions aligned with future roadmaps. Project Management & Service Delivery Track timelines, milestones, budgets, and outcomes. Align KPIs and success criteria with business goals. Design and manage support models and SLAs for incident, change, and request management. Driving data standards and implementing IT solutions per business needs. Ensuring compliance with evolving standards. Dimensions IT support for Manufacturing, Packaging, WH, QC, QA, R&D, RA systems Systems validation and infrastructure/security maintenance IT solutioning and project coordination Internal and external team collaboration Business functional lead partnership Key Decisions Scaling global vs. implementing local solutions SLAs and commercial negotiations Education Bachelor’s degree in Engineering, IT, or related field Experience 5-8 years of work experience across various technology platforms. Knowledge and experience in handling MES systems, Manufacturing, Packaging and WH machines Experience with Manufacturing, Packaging and WH IT solutions (MES/SCADA/LIMS etc.), CSV activities with strong preference in pharmaceutical. Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS etc.), CSV activities with strong preference in pharmaceutical. Skills Strong skills in IT Manufacturing and Packaging Systems Administration, CSV activities, PLC and QC Systems validation and qualification Strong skills in IT Quality Systems Administration, CSV activities, and QC Systems validation and qualification SAP Skills in Production, WH, Packaging and Quality modules Demonstrated analytical skills Understanding MES solutions, Manufacturing software’s, SQL database, Application administration etc., and how to apply them to business scenarios. Understanding Quality Systems solutions, Quality software’s, SQL/Oracle database, Application administration etc., and how to apply them to business scenarios. Advanced Microsoft Suite, with strong emphasis, Excel Skills, such Macros Experience supporting Manufacturing, Packaging, Serialization and WH solutions, IT infrastructure solutions etc., Experience supporting Quality – QC/QA, R&D and RA software solutions, IT infrastructure solutions etc., #J-18808-Ljbffr Cipla USA
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