Job Description

• The selected candidate will lead aspects of retrospective program and perform analytics of incident trends.
• They will facilitate the investigation of root causes of technology incidents, permanent fixes to those causes, and identification of broader trends and patterns to remediate enterprise-wide issues to ensure reliability and availability of Client applications and systems.
• This team member will be driving transformation, orchestration and execution and strategic enhancement/expansion of the Correction of Errors framework recently built at Client.
• This role will be a key player in a matrixed team and will oversee the planning, design and delivery of large, complex, and cross-functional enterprise-wide technology programs to realize expected business outcomes.
• To be successful, the individual in this role must leverage a background working in the technology space and apply expertise in IT-related hands-on skills as well as project/program management and communication at a technical and executive level.

Qualifications:

• Provide expertise on designing and implementing a program or initiative.
• Provide feedback and advice for goals and processes for a program or initiative.
• Provide technology experience and leadership into root cause determination and long-term resolution.
• Persuade diverse technology groups to work together to implement high value technical, procedural, and risk migration solutions into production.
• Evaluate and report on progress for a program or initiative.
• Consult with leaders and stakeholders to gain support for a program or initiative.
• Deep experience presenting to varying levels of leadership, with fluency in PowerPoint to support presentation needs.
• Experience designing and leading IT PMO processes and tool adoption, technology strategic planning and budgeting spanning the entire organization, portfolio management using various methodologies preferred.
• Advanced knowledge and experience defining, implementing, and managing ongoing portfolio management, strategic planning, program management, and IT Governance processes.
• Experience in one or more of the standard governance frameworks like ITIL, COBIT.
• Results are oriented with a high degree of resilience and perseverance.
• Proactive. Able to anticipate obstacles and develop plans that deliver results.
• Demonstrated ability to effectively prioritize and successfully execute multiple projects.
• Demonstrated ability in building IT balanced scorecards, KPI management, and operational reporting.
• Capable of providing strong leadership based on integrity, humility, and respect for others.
• Capable of influencing & building partnerships, developing teamwork and managing others.
• Strong communication, planning, team building and problem-solving skills.
• Strong writing and verbal communication skills; excellent documentation skills.
• Proven ability to analyze, integrate, recommend, contribute to the development of conceptual plans for, and lead implement of, strategic, process, and team improvement and change initiatives cross-functionally.
• Demonstrated situational leadership and creative problem solving within department and teams.
• Experience in financial services is strongly preferred but not required.
• Strategic thinking, executive presence, sound judgment, and ability to influence executives.
• Team ethics, high standards, and the drive to do whatever it takes.
• Attitude of transparency: Desire and ability to bring disclosure and transparency across teams and grow trust between the various different stakeholders.

Tools:

• Experience with Active Directory, Amazon Web Services (AWS) offerings, development, and networking platforms, SQL.
• Experience using SharePoint, Visio, Excel, Word.
• Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager.
• Skilled in ServiceNow to manage digital workflows.
• Experience using JIRA.
• Experience using scheduling software to book events.

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