Job Description

Join to apply for the HOUSE MANAGER (PT) role at San Diego Theatres

Position Details

Pay Range: $22.17 - $27.15 per hour

Summary

Under the supervision of the Event Services Manager, the House Manager aims to enhance guest experiences at San Diego Theatres by managing and executing event operations effectively. This role involves supervising the Event Services Team and Ambassador Corps, preparing for guest arrivals, managing the event until its conclusion, and ensuring a welcoming environment for guests, clients, and staff.

Essential Duties and Responsibilities

1. Maintain a positive, cooperative, and respectful atmosphere to foster a remarkable patron experience.
2. Understand and communicate SDT Mission, Vision, and Values to the team.
3. Ensure team compliance with SDT policies and procedures.
4. Manage onsite event operations, coordinating with various departments to deliver exceptional entertainment experiences.
5. Assign roles to team members based on schedules and attendance.
6. Provide clear briefings to the team regarding event details.
7. Conduct venue walkthroughs on event days to verify readiness and coordinate setup with other departments.
8. Engage with event clients to meet front-of-house requirements.
9. Create an inclusive environment for the team.
10. Coordinate guest ingress/egress and safety measures with Public Safety.
11. Document and settle event-related transactions as per SDT protocols.
12. Develop and mentor the Event Services team to meet service standards.
13. Assist with staff uniform inventory and training programs.
14. Utilize technology for effective communication within the department.
15. Support organizational planning and project management in collaboration with Event Operations.
16. Implement policies and report concerns to the Event Services Manager.
17. Perform additional duties as assigned.

Minimum Requirements

• Strong interpersonal skills and tactful conflict resolution abilities.
• High ethical standards, honesty, integrity, and confidentiality.
• Effective public speaking skills.
• Ability to interpret safety and operational documents; proficient in Microsoft Outlook, Word, and Excel; PowerPoint skills are a plus.
• Mathematical skills for handling measurements, rates, and percentages.
• Ability to follow written and oral instructions.
• Flexible availability including days, evenings, weekends, and holidays.

Education and Experience

• High school diploma or GED with at least four years of related experience or an equivalent combination.
• Associates degree preferred.
• Minimum two years of experience in customer service and personnel management.

Additional Skills

• Effective communication in English; bilingual abilities are advantageous.
• Knowledge of ADA regulations and public safety standards.

Supervisory Responsibilities

Supervises onsite Event Services staff, including paid personnel, volunteers, and Facility Service Workers, fostering a team environment with communication and positivity.

Certificates and Licenses

• Trained Crowd Manager certification is a plus.

Physical and Work Environment Requirements

• Ability to communicate verbally and in writing effectively.
• Visual and physical capabilities to perform job duties, including standing for long periods and lifting up to 25 lbs.
• Work may involve exposure to noise, heights, and variable lighting conditions.

Training Requirements

Mandatory: Sexual Harassment Awareness, Bravo Orientation, First Aid/CPR. Additional: Fire Extinguisher, Assisted Listening Device, and other specialized trainings.

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