Job Description

Job Description

Job Description

The Wyndham Atlanta Buckhead Hotel and Conference Center is hiring a Night Manager. The Hotel Night Manager is responsible for overseeing all aspects of hotel operations during the overnight shift, serving as the senior leader on duty. This individual ensures a seamless guest experience by proactively monitoring hotel activity, addressing guest concerns with professionalism and urgency, and coordinating efforts across departments such as housekeeping, engineering, and security.

The Night Manager plays a critical role in ensuring the safety and comfort of all guests and employees by responding to emergencies, enforcing safety protocols, and maintaining a calm, reassuring presence throughout the property. Additionally, this role is responsible for supporting front desk operations, performing nightly audits, and preparing operational reports to ensure continuity between day and night shifts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Essential Duties Responsibilities:

• Supervise all hotel operations during the overnight shift, ensuring smooth and efficient service.
• Promptly respond to guest complaints, requests, and emergencies with professionalism and urgency.
• Maintain up-to-date and accurate room status information, coordinating with appropriate departments as needed.
• Operate the front desk computer system, manage night reports, and ensure the integrity of all entered data.
• Perform cashiering functions, including payment processing and shift reconciliation in accordance with hotel standards.
• Verify reservations, rates, packages, and restrictions during guest inquiries, check-ins, and check-outs.
• Oversee and ensure staff conduct property checks to secure hotel premises (as applicable).
• Log and facilitate the timely delivery of guest messages, mail, and packages.
• Adhere to all hotel safety and emergency procedures and act as the point of contact in emergency situations during the night shift.
• Communicate clearly and professionally using proper two-way radio etiquette.
• Ensure compliance with all hotel policies, procedures, and operational standards.
• Maintain a professional appearance in accordance with brand grooming and uniform guidelines.
• Foster effective communication and collaboration with all hotel departments to ensure guest satisfaction.
• Attend required management meetings and perform additional tasks assigned by leadership.
• Work Environment:
• This role is an on-site position and requires the employee to perform their work duties at the job site location. The employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience: At least two years of experience in a hotel or related field is preferred.
• Familiarity with hotel property management systems (e.g., OPERA, OnQ, Maestro, etc.)
• Flexibility to work weekends and holidays.
• Ability to work independently and remain calm in high-pressure situations.
• Energetic, positive attitude with a strong commitment to delivering exceptional guest service.
• Proven ability to multitask, remain detail-oriented, and effectively resolve issues for both guests and internal teams.
• Excellent listening and communication skills, with the ability to clearly understand and address concerns from guests and colleagues.
• Skilled in handling financial data, performing basic arithmetic, and executing cash-handling and accounting procedures accurately.
• Capable of reading and interpreting safety rules, maintenance instructions, and procedural manuals; able to write routine reports and business correspondence.
• Strong deductive reasoning skills with the ability to follow written, verbal, or diagram-based instructions.
• Effective problem-solving abilities in standardized situations involving concrete variables.
• Proficient in Microsoft Office Suite and comfortable with hotel management systems and software.

PHYSICAL DEMANDS:

• This position requires the ability to stand, walk, and use hands for handling or manipulating objects. Employees must also be able to reach with arms, talk, hear, and occasionally stoop, kneel, or crouch. The employee may occasionally lift or move items over 50 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.

The Wyndham Atlanta Buckhead Hotel & Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.

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