Help Desk Technician Job at The Phoenix Group, Chicago, IL

bHREdCtBYWsxZ3FmRzlVZGVLOVVYVW1BL0E9PQ==
  • The Phoenix Group
  • Chicago, IL

Job Description

Help Desk Technician

The Helpdesk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures timely and effective resolution of IT problems while delivering excellent customer service and maintaining system reliability.

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system
  • Diagnose and troubleshoot hardware, software, and network issues
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
  • Resolve issues related to operating systems, productivity software, and business applications
  • Escalate complex or unresolved issues to higher-level support teams when necessary
  • Document issues, resolutions, and procedures in the ticketing system
  • Maintain user accounts, permissions, and access rights in accordance with company policies
  • Provide basic training and guidance to users on IT systems and best practices
  • Ensure compliance with security policies and data protection standards


Required Qualifications

  • Associates degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 13 years of experience in a helpdesk or technical support role
  • Strong knowledge of Windows and/or macOS operating systems
  • Familiarity with Microsoft 365, Active Directory, and common business applications
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Excellent troubleshooting and problem-solving skills



Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting

#J-18808-Ljbffr

Job Tags

Full time,

Similar Jobs

Blueprint Hires

Waterproofing Consultant Job at Blueprint Hires

 ...A multi-disciplinary architectural, engineering and construction firm is seeking a Waterproofing Consultant to help them expand their service offerings in roofing and wall design engineering, as well as construction defect litigation support solutions at their Seattle,... 

Orrick

Employment Immigration Paralegal Job at Orrick

 ...Overview Orrick currently has an excellent opportunity for an Employment Immigration Paralegal to join Orricks Global Employment & Equity practice group. This position could be based in either our New York or San Francisco office. What will I do: As an Immigration... 

Mozilla

Staff Security Engineer Job at Mozilla

Staff Security EngineerMozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around... 

Wyndy

Part-Time Greek Speaking Nanny Job at Wyndy

We are seeking a part-time Greek speaking nanny for a 5-year-old child in Jersey City, NJ. The role involves working weekdays from Monday to Friday, 2:30 PM to 6:30 PM. The ideal candidate will be responsible for providing care and a stimulating environment for the child... 

ProKatchers LLC

Outpatient Surgery Scheduler Job at ProKatchers LLC

 ...Job Title: Outpatient Surgery Scheduler Location: San Rafael, CA 94903 Duration: 03 Months Pay Range: $20.00-$25.00/hr Job Description: We are seeking an experienced Surgery Scheduler to support a busy Ambulatory Surgery Center (ASC) . This role is responsible...