Job Description
Job Summary The Heavy Repair Scheduler is responsible for coordinating and scheduling all heavy pool repair services, including plumbing, structural repairs, equipment installations, and resurfacing projects. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with both customers and internal teams to ensure timely and efficient completion of repair jobs.
Duties/Responsibilities • Schedule and coordinate all heavy repair jobs based on technician availability, job priority, and customer availability
• Serve as the primary point of contact for customers regarding heavy repair scheduling, access needs, and status updates
• Work closely with field technicians, and management to ensure accurate job planning and execution
• Track ongoing repairs, update schedules in real-time, and communicate delays or changes to all stakeholder
• Confirm required pre-site inspections, and estimates are completed before scheduling
• Ensure all jobs are properly assigned to technicians with the necessary skill set and equipment
• Maintain accurate and organized records of scheduled jobs, technician routes, and job completion
• Handle incoming calls and emails related to scheduling, follow-ups, and customer inquiries
• Escalate complex issues to the appropriate team member or department lead
• Provide weekly reports on scheduled jobs, backlog, and technician utilization
• Job involves sitting for extended periods, talking on the telephone, and working in front of a computer screen.
• Continually demonstrate Shasta Industries performance standards toward both internal and external customers.
Required Experience/Qualifications • 2+ years' experience in a customer service role but willing to train the right candidate.
• High School diploma or equivalent. College-level coursework preferred.
• Excellent data entry and PC skills, proficient with MS Office (Word/Excel). Experience with Outlook (email).
• Excellent phone etiquette, strong interpersonal, communication and customer service skills to convey a positive, professional image with internal and external customers. (Bilingual preferred but not required.)
• Detail-oriented with strong organization skills to handle multiple responsibilities, manage projects and meet deadlines in a fast-paced environment
• Motivated, self-starter, quick learner, with excellent follow-up skills
• Flexible and adaptable, with ability to work independently with minimal supervision to efficiently and effectively use resources to complete tasks and resolve issues
• Team Player (tactful, considerate, helpful) and enthusiastic, with a positive attitude
• Prior experience in scheduling, dispatch, or administrative coordination (preferably in construction, repair, or pool industry)
• Proficiency in scheduling software and CRM systems (experience with ServiceTitan preferred but not required)
Physical Requirements Duties require sitting at a desk (to perform administrative duties, use a computer, phone, etc.). Also standing, walking, bending, stooping, reaching (to retrieve files, make copies, send faxes, etc.).
Job Tags
Flexible hours,