Guest Services Agent 11pm7am Tuesday Through Saturday Job at Hotel La Rose, Santa Rosa, CA

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  • Hotel La Rose
  • Santa Rosa, CA

Job Description

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution. Responsibilities: General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. Qualifications: Essential Functions of the Job: • Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team) • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs. • Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating) • Ability to understand and follow instructions as directed by supervisor/manager. • Working Safely is a condition of employment. All employees must follow the safety policies. • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources. Compensation: $19 - $20 hourly

• General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

Job Tags

Hourly pay, Flexible hours, Shift work, Night shift,

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