Job Description

Overview

General Manager (GM) role at Ulta Beauty. The GM leads a single retail store (including the salon) to deliver top-line sales growth, manage a high-performing team, and ensure alignment with Ulta Beautys mission, vision, and values.

Principal duties & responsibilities

(*Essential Job Functions*) The GM demonstrates Ulta Beautys mission, vision, and values and performs the following duties:

• Promote a culture of accountability to meet or exceed store goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support scheduling, maximize productivity, achieve sales and payroll goals, and complete workload on time within budget.
• Address issues identified by financial and operational reporting, store visits, and audits to achieve store goals and drive profitability.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Stay informed on industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance as the GM and ensure accountability for store associates according to Ulta Beauty attendance policy.

People

• Attract, hire, and retain a diverse team; address staffing needs and openings efficiently.
• In partnership with the DM and People Success, address policy violations with appropriate corrective action.
• Build a highly engaged team that embodies the Ulta Beauty brand through collaboration and open communication.
• Create an inclusive environment that encourages growth and engagement of associates.
• Lead development of managers and associates, including training, coaching, performance reviews, succession planning, and development plans to drive sales performance.
• Participate in ongoing training to enable continuous professional development and drive sales performance.
• Model a culture of open communication by sharing enterprise strategy and aligning goals with store objectives.
• Promote teamwork and provide clear direction with the management team.
• Execute the Guest Engagement Leader program through ownership, coaching, and leading a helpful guest experience to drive APG metrics.

Process

• Know and enforce Ulta Beautys policies, procedures, and standards; adhere to dress code.
• Use scheduling and task management tools to schedule the right associates, prioritize workload, and ensure policy compliance.
• Protect assets and minimize loss through inventory control, cash management, safety, and loss prevention.
• Execute day-to-day inventory control processes and theft reporting as necessary.
• Support continuous improvement by adopting company initiatives and technology; communicate expectations and ensure task execution.
• Use company programs and resources to drive store improvements and regularly communicate business trends and opportunities to field leadership.

Job qualifications

• Bachelors degree preferred

• 3-5+ years in fast-paced retail management or relevant work
• Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, controlling expenses
• Retail management: inventory monitoring, operational excellence, service culture, merchandising execution
• Leadership: attracting, developing, motivating talent; adapting to change; building collaborative relationships

• Proficient with basic technology (POS, MS Office, Apple devices)
• Excellent written and verbal communication
• Strong collaboration, interpersonal, and organizational skills
• Ability to work under pressure, exercise good judgment, and be adaptable

• Full-time schedule including days, evenings, weekends, and holidays
• Available to close the store at least once per week
• Attend corporate meetings and travel as needed
• Maintain valid identification for travel

• Frequent use of computer and phone; mobility throughout the store
• Frequent bending, pushing, reaching, twisting
• Frequent lifting up to 25 lbs; continuous walking and manual tasks

Note: If an associate has a disability, Ulta Beauty will engage in an interactive process to determine reasonable accommodations.

The pay range for this position is $42.00 - $58.00 per hour, with eligibility for additional compensation per the company bonus plan. Full-time associates are eligible for health, dental, vision, life, and disability benefits; part-time associates are eligible for dental, vision, life, and disability benefits. For benefits information, see Ulta Beauty Benefits and Career Development.

About Ulta Beauty: Ulta Beauty is the largest North American beauty retailer offering cosmetics, fragrance, skin care, hair care, and salon services with more than 25,000 products from about 500 brands. Ulta Beauty also operates a full-service salon in-store.

We will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with applicable laws and city ordinances.

Job Tags

Similar Jobs