Job Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Join Gainwell Technologies as a Field Representative Unit Lead, where you will support Wisconsin Medicaid provider operations by guiding field outreach, managing escalations, and helping ensure providers receive accurate, timely assistance. In this leadership role, you will coordinate team efforts, support new staff, strengthen provider relationships, and contribute to operational excellence across the account.

Your role in our mission

• Serve as the primary escalation point for provider questions and issues, ensuring timely research and accurate resolution.
• Lead internal team meetings and collaborate with management to address trends, risks, training needs, and workflow improvements.
• Assign outreach tasks to Field Representatives and complete direct provider outreach when needed.
• Conduct onsite or virtual training sessions to support provider education on policies, systems, and procedures.
• Partner with internal teams and state contacts to route policy or system questions appropriately and support daily operations.

What we're looking for

• Two or more years of experience supporting provider-facing operations, outreach, or issue resolution within healthcare programs.
• Two or more years of team leadership or mentoring experience, including handling escalations and supporting daily workflow.
• Strong communication, stakeholder engagement, research, and problem-solving skills with the ability to work professionally across teams.
• Proficiency with Microsoft Office and the ability to learn internal systems, research tools, and provider-support applications.
• Knowledge of Wisconsin Medicaid or experience with commercial or government healthcare programs, is strongly preferred. 

What you should expect in this role

• Fully remote position, but you must reside in Wisconsin due to contractual requirements.
• Occasional travel required to the Madison, WI office for meetings, team sessions, or provider-related activities.
• Standard Monday–Friday schedule with some flexibility based on provider or operational needs.
• Collaborative team environment with opportunities to support cross-functional projects and provider engagement initiatives.
• Access to Gainwell’s full benefits package and ongoing professional development opportunities.

The pay range for this position is $56,300.00 - $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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