Job Description

Overview

Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. The EM is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The role focuses on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop the team.

Principal Duties & Responsibilities

(Essential Job Functions) The EM demonstrates Ulta Beautys mission, vision, and values by performing the following duties and responsibilities, along with any other projects/duties as assigned.

• Promote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support scheduling and communicate needs to maximize productivity and achieve goals within the payroll budget.
• Address underperforming metrics by developing strategies using company programs, tools, and resources to improve and grow these areas.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service.
• Stay informed on industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and ensure adherence to attendance policy.

People

• Attract, hire, retain and source a diverse team for the salon and boutiques; address staffing needs and open positions.
• Build an engaged team aligned with Ulta Beauty brand through collaboration, communication, prioritization, and coaching.
• Create an inclusive environment that encourages growth and engagement of associates.
• Support development, including training, feedback, performance reviews, and development plans to drive sales performance.
• Participate in ongoing training to enable professional development and drive sales performance.
• Establish professional relationships with peers and brand partners to achieve sales and service goals.
• Model teamwork and guest service excellence by leading with clear direction and sharing best practices.
• Execute the Guest Engagement Leader program to drive business results across APGs metrics.

Process

• Ensure compliance with Ulta Beauty policies, procedures, and standards, including Infection Control Policy.
• Adhere to Ulta Beautys dress code.
• Use scheduling tools to optimize schedules and ensure appropriate staffing for guest experience and sales growth.
• Use task management tools to prioritize and execute store workload (pricing, inventory, resets, cleaning, replenishment).
• Protect assets and minimize loss by meeting store standards and operating procedures, including safety, inventory control, and cash management.
• Manage day-to-day inventory control and theft reporting as necessary.
• Support continuous improvement by adopting company initiatives and technology and communicating expectations.
• Regularly communicate with field and services leadership on trends, opportunities, and needs.

Job Qualifications

Education

• Bachelors degree is preferred
• Cosmetology license and/or cosmetology management license where required by state law

Experience

• 2-3+ years of relevant, fast-paced retail management experience or equivalent
• Financial management: driving top-line sales, interpreting data, managing payroll budgets, and controlling expenses
• Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations
• Retail management: inventory monitoring, operational excellence, service culture, and merchandise execution
• Leadership: attracting, developing, and motivating talent; leading through change; building collaborative relationships

Skills

• Proficient with basic technology (POS, Microsoft Office, Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks
• Ability to stay composed under pressure and adapt to ambiguity

Special Position Requirements

• Flexible, full-time schedule including days, evenings, weekends, and holidays
• Attend corporate meetings and conferences as required

Working Conditions

• Mobility throughout the store during shift; frequent standing, bending, reaching, and twisting
• Frequent lifting up to 25 lbs
• Continuous use of computer and related devices

Note: The Company will engage in the interactive process to determine reasonable accommodations for associates with disabilities.

The pay range for this position is $33.00 - $40.00 per hour, with eligibility for additional compensation under the company bonus plan. Exact pay depends on factors including education, qualifications, experience, and location. Full-time employees are eligible for health and other benefits; part-time employees are eligible for some benefits. For information on benefits, see the Benefits page.

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer over 25,000 products from about 500 brands, including Ulta Beautys private label. We also operate full-service salons in stores.

We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws and city ordinances.

Senioriry level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Retail

Job Tags

Similar Jobs