Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. The EM is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The role focuses on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop the team.
(Essential Job Functions) The EM demonstrates Ulta Beautys mission, vision, and values by performing the following duties and responsibilities, along with any other projects/duties as assigned.
Note: The Company will engage in the interactive process to determine reasonable accommodations for associates with disabilities.
The pay range for this position is $33.00 - $40.00 per hour, with eligibility for additional compensation under the company bonus plan. Exact pay depends on factors including education, qualifications, experience, and location. Full-time employees are eligible for health and other benefits; part-time employees are eligible for some benefits. For information on benefits, see the Benefits page.
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer over 25,000 products from about 500 brands, including Ulta Beautys private label. We also operate full-service salons in stores.
We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws and city ordinances.
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