Job Description
Role : End User Technical Support Analyst (Desktop Support)
Location: Hybrid, Baton Rouge, Louisiana
Duration: Longterm
Job ID: SR-5225179
Scope:
• Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
• Active Directory Domain Services
• Windows Imaging and Driver Management
• User Profile analysis and migration
• Customer Service Skills
• Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case-by-case basis
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