Job Description

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MV Transportation (El Paso, TX) is seeking a Dispatcher   who work s to direct the day-to-day route operations and report to the Operations Supervisor / Managers. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Supervisor / Managers as appropriate.  

Job Responsibilities :  

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.  
• Monitors radio, telephones and on-road provision of service for quality.  
• Responsible for influencing positive employee morale and quality customer service.  
• Monitors and completes driver sign-in and sign-out daily.  
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.  
• Monitors daily system performance.  
• Participates in analysis and review of operating performance.  
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• Makes observations that Drivers are fit for duty and communicates with Supervisor.
• Uniforms - ensure that all operators reporting for duty are in proper uniform attire.
• Ensure that all lost and found items are collected and correctly tagged and logged by the operators.
• All other duties, as assigned.   

Talent Requirements :  

• One (1)  year previous Dispatcher experience preferred.  
• Two (2)years of Customer Service experience is preferred.  
• High School d iploma or equivalent.  
• Experience with Trapeze Or Via Ride or other dispatch software preferred.  
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.  
• Demonstrate a high customer service commitment.  
• Knowledge of the  service area is a plus.  
• Ability to think strategically.
• Excellent organizational skills.
• Ability to read and enter data.
• Attention to detail.
• Ability to operate a business telephone in a professional manner.
• Provide excellent customer service.
• Ability to follow directions and work independently.
• Ability to communicate effectively on all levels.
• Maintain a professional appearance and demeanor.
• Advanced knowledge of Windows based computer operations systems.
• Ability to read, write and speak English and the ability to communicate with all parties in English and Spanish. 
• Ability to comprehend policies and procedures.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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