Job Description

Job Description

Job Description

Director of Operations – Fully in office Monday- Friday (Richmond Hill, Queens)

A Director of Operations is responsible for the day-to-day operations of real estate properties. They usually work directly with tenants to resolve issues, show properties, and take care of administrative duties around the office.

Essential Duties and Responsibilities

• Interview, hire, onboard, and develop talented candidates that will allow the property to achieve goals.
• Mentors, instructs, or coaches others to improve their performance.
• Leader knows how to manage priorities, use feedback to improve team performance, remove obstacles, and resolve conflicts, recognize progress in the direction of the goals, and build relationships of trust.
• Communicates clearly and effectively through written and verbal medium.
• Seeks out and absorbs all forms of customer feedback and demonstrates a commitment to Caring by utilizing customer feedback to drive future decisions.
• Collaborates relentlessly with all stakeholders, including Installation Commands, Housing Partners, local communities, and functional departments across the organization to achieve company and installation goals.
• Responsible for achieving budgeted occupancy and setting/implementing marketing strategy. Oversee leasing/prospect management.
• Responsible for the property's adherence to policies by being the first line of assurance and providing feedback to team members on areas of opportunity to improve.
• Ensures that operational metrics are achieved in accordance with business agreements.
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to, annual budgets, monthly/quarterly financial reports, and monitoring expenditures
• When applicable, will be responsible for the processing of various financial tasks to include payables and receivables.
• Responsible for setting business priorities and overseeing maintenance performance. Collaborates with the Facility Manager on outstanding maintenance issues, identifying recurring maintenance problems, and developing proactive solutions.
• Ensures that maintenance metrics are achieved in accordance with business agreements.
• Supports the Project Development team as requested for Service partner data calls, meetings, schedules, and visits.

Required Knowledge, Skills, and Abilities

• An associate's or Bachelor's degree is preferred
• Minimum of ten (10) years of experience in property management, low income, NYCHA, HUD, HPD, REAC, or general people management required.
• Ability to communicate effectively and speak and write with ease, clarity, and impact
• Ability to manage competing priorities
• Ability to partner with others to achieve results
• Knowledge of Microsoft Office is required
• Customer Oriented
• Rigorous and meticulous attention to detail.
• Results Driven
• Ability to work and think in a methodical way
• Ability to listen attentively and be empathetic
• Possession of a valid state-issued Driver's License and a safe driving record are required .

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