Title:- Desktop Support.
Location - Onsite at North Canton, OH 44720
Duration:- 6 Months.
Job Summary
Qualifications:
• Professional education in Computer Science, Information Technology or related field
• Minimum 3 years of experience in a support role
• Experience supporting and assessing multi-vendor solutions
• Experience working within multi-disciplinary teams in a complex project setting
• Experience engaging with a variety of stakeholders including senior executives
• Good communication skills – both written and verbal
• Strong attention to detail
• Support Windows operating systems and corporate image installation and maintenance
• M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management)
• Maintain high level of professionalism
• Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies.
Preferred Qualifications
• Professional appearance and demeanor with team player attitude
• Comfort and ease interacting with individuals at all levels of the organization.
• Strong interpersonal and organizational skills
• Sense of urgency
Responsibilities:
• Provides PC and mobile device supports within the corporate headquarters and surrounding campus
• Performs inventory management on IT related assets for North America region
• Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests
• Uses IT ticketing system to ensure IT service level agreements are meet
• Supports global IT L3 support teams as needed with hands/eyes
• Provides White glove support to our senior leadership team
• Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment
• Utilizes an IT Asset management system to ensure all IT system assets are up to date
• Liaises with Local IT Procurement teams as needed
• Participates in IT projects as required
• Maintains document repository
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