Job Description

HBH New Halsted 3501 N Halsted St Chicago, IL 60657, USA Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. Why Join Us? Be part of a mission-driven organization dedicated to health equity and social justice. Work in a supportive, inclusive, and culturally competent environment. Access to continuous learning opportunities and professional development. Contribute to groundbreaking health initiatives and research. Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. Paid Time Off: 3-weeks paid vacation and 1-week of personal time 12 accrued sick days per year PTO Exchange allows employees to turn unused PTO into liquid assets 401k program with up to 5% employer match after 90 days Employer-paid basic life insurance valued at one times the annual salary Voluntary Life and AD&D, and Short-term and Long-term disability Pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses What you can expect: Under the direction of the Director of Practice Operations, the Dental Practice Manager supervises and coordinates staff and activities for assigned clinic site(s). Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and holding employees accountable; addressing complaints and resolving problems. The ideal candidate will also have managed a billing department in a clinic setting. This position will manage billing operations as well as coordinate revenue cycle functions between the front desk, clinical, and accounts recovery staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Direct oversight of the day-to-day site clinic operations support staff inclusive of dental office support staff. Recruits, hires, and supervises assigned clerical/clinical personnel, including efficiently seating patients and overseeing/promoting the highest level of customer service. Develops efficient processes for the collection of demographic and insurance information for patients. Provides front desk functions of greeting clients, check-in and registration functions along with the support staff team, as needed. Evaluates performance frequently and recommends increases, promotions, and disciplinary actions. Oversees the provision of office support functions by dental assistants and support staff. Serves as liaison for dental providers and gathers feedback on how to improve operational efficiencies. Ensures smooth operations and minimizes wait times. Conducts office staff meetings to maintain optimal communication. Acts as a client advocate and attempts to resolve client complaints. Assists team in resolution of day-to-day operational challenges. Develop and oversee the schedule for support staff. Works collaboratively with outside vendors and internal staff to order dental and office supplies. Oversees maintenance of clinic site(s) and equipment. Develops training programs to ensure data entry standardization and adherence to collections policies. Establishes monitoring and auditing practices to assure the accuracy of data collection. Attends required meetings and participates in committees as requested. Performs other duties as needed. Oversees the billing operations including denial management and financial reporting. Responsible for assuring the organization adheres to appropriate billing policies and laws. Generates and analyzes financial reports. Principal Administrator for filing annual Medicaid and Medicare cost reports. What you will bring to Howard Brown:

QUALIFICATIONS, KNOWLEDGE, SKILLS REQUIRED:

High School Diploma Bachelor’s Degree preferred 5 years of dental office experience required 5 years of experience in a healthcare billing setting required Expertise in dental billing, coding, and account reconciliation Strong technology proficiency Direct oversight and management of staff required Ability to promote a culture of customer service Polished oral, written and interpersonal communications. Working Conditions: Requires ability to speak audibly and listen actively. Requires ability to use computers, telephones and other office equipment. Requires ability to sit for extended periods of time. May require occasional bending and lifting up to 25 pounds. Will require travel between clinics. EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner. #J-18808-Ljbffr Howard Brown

Job Tags

Temporary work, Local area, Flexible hours,

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