Customer Support Specialist Job at Miter, Remote

a2RUcy93S2sxdzJaSDlJWWRxeFdXRStLK3c9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

Nell Hills

Interior Designer Job at Nell Hills

 ...Description Job Description General Job Description As a Designer at Nell Hill's, you are responsible for assisting clients in...  ...with them. We are a retail store, when a designer is not actively working on a project, they are expected to work on the sales floor to... 

Cumberland River Behavioral Health, Inc.

Adult Trauma Therapist Job at Cumberland River Behavioral Health, Inc.

 ...Job Title: Adult Trauma Therapist Qualifications : Must have a minimum of a Master's Degree in psychology, social work, marriage and family therapy, professional counseling, psychiatric nursing, or art therapy. Master's Degree must be from an accredited school... 

Nick Fellers - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Job at Nick Fellers - State Farm Agent

 ...~401(k) matching ~ Bonus based on performance ~ Competitive...  ...working with the public? If you answered yes to these questions, working...  ...Farm insurance and financial service products. Responsibilities...  ...of State Farm. Flexible work from home options available.... 

Amazon Flex

Amazon Flex Delivery Driver - Earn /hr Job at Amazon Flex

 ...Job Description What is Amazon Flex?\n It's simple! Use your own vehicle and smartphone to deliver packages locally for Amazon as...  ...own schedule. No previous experience as a transportation driver, truck driver, taxi driver, courier driver or delivery driver is... 

Nimmer Heating & AC

HVAC Job Shadow Job at Nimmer Heating & AC

 ...seeing what a day in the life of an HVAC Service Tech or Installer looks like?! Nimmer...  ...! We will give you a short tour of our "home base." You will then meet with your assigned...  ...submit a copy of your resume and be sure to answer all questions. Incomplete submissions...