Customer Service Account Specialist (Walmart) Job at Premium Waters, Riverside, MO

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  • Premium Waters
  • Riverside, MO

Job Description

Job Description

Job Description

Qualifications:

  • 5+ years of related work experience in customer service for a manufacturer
  • Excellent oral/written communication skills, ability to multi-task and prioritize workload
  • Strong PC skills

Responsibilities:

The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Customer Account Specialist is primarily responsible for directing and managing customer orders.

Essential Job Duties:

  1. Provide exceptional service to the customer through timely and accurate communication
  2. Proactively communicate the status of all open orders to the customer
  3. Develop the daily load plan, schedule and track all loads for customer
  4. Facilitate problem resolution for any order not meeting customer needs
  5. Manage customer orders from time of receipt to delivery
  6. Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
  7. Setup and maintain customer information in the ERP software system
  8. Work closely with sales to understand and execute the customer plan
  9. Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
  10. Learn to utilize multiple customer systems as required
  11. Create/Maintain customer order forms
  12. Required to work closely with accounts receivable
  13. Microsoft Excel and Outlook proficient
  14. Strong attention to detail with excellent follow-up
  15. Experience with Oracle JD Edwards is beneficial

Job Tags

Full time, Work experience placement,

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