Job Description
Job Description Job Summary Details: ABM is looking for a dispatcher at Nashville International Airport.. The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. Our agents assist many passengers & flights per day. Must have previous dispatching and customer service experience. First shift hours, Starting pay $17.75.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications: • Must be 18 years of age or older
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.
Preferred Qualifications: • One (1) year of prior multi-line reception experience or dispatching experience preferred
Responsibilities - Support the performance of the station operations, including planned and unplanned service calls for passengers.
- Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
- Schedules and dispatches employees, crews/teams, equipment, or service vehicles. to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
- Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials.
- Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules.
- Oversees all communications within specifically assigned areas.
- Receives or prepares work orders and work schedules.
- Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information.
- Strictly adheres to all safety and regulatory compliance procedures.
- Coordinates and arranges for necessary repairs in order to restore service and schedules.
- Assist passengers at the ticket counter area as coordinator shifts.
- Maintain adequate equipment at the ticket counter by arrange collecting equipment from various places around the airport.
- Informs the on-duty lead and supervisor of any issues out of the ordinary that may need additional assistance or oversight.
- Miscellaneous duties as assigned.
Tracking: - Monitors daily services and create/update a log sheet or service log.
- Maintains periodic contact with service personnel to ensure completion of assigned duties.
- Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
- Creates reports to monitor activity and operations.
About Us ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ABM does not accept unsolicited resumes.
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Job Tags
Local area, Shift work, Day shift,