Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a computer operator in Rosewell, MN. This position requires you to be flexible with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data Center shifts are 12 hours, 3 or 4 days per week.

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging, and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit 
• Supports Local Testing and policies & procedures
• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

• High School diploma or equivalent required

• IT, technical, or related college degrees or certifications are preferred.

• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions

• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

Technical Knowledge &Skills required

• Must be able to supervise and solve multiple technologies

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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