Citizen Services Contact Center Agent Job at Adecco US, Inc., Albuquerque, NM

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  • Adecco US, Inc.
  • Albuquerque, NM

Job Description

NEW MEXICO RESIDENTS ONLY

Adecco is assisting our client in recruiting residents of New Mexico for Customer Service Representative roles. Working hours are based off of Mountain Standard Time Zone. The pay range is from $18-$20 an hour, based off living wage in your area.

This is a Full-Time, Contract Position.

**Hours:** M-F, 8-hour shifts between 7:00 am - 7:00 pm MST

The Citizen Services Associate will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

**Basic Qualifications (Required Credentials)**

2years of Customer Service experience

1year of call center environment experience

High School Diploma or GED

Proficiency with computers: Experience using the internet, email via Outlook, etc.

Data entry experience

Listening, verbal, and written communication experience

Microsoft Office (Excel, Word, Outlook, and Teams) experience

Internet access sufficient to handle calls received via the Internet

Quiet and private remote work location

**Preferred Qualifications**

Former Transaction Processing Experience

Education High School Diploma/GED

**Basic Qualifications:**

2 years of Customer Service experience

1 year of call center environment experience

High School Diploma or GED

Must pass a background check

Proficiency with computers

Data entry experience

Listening, verbal, and written communication experience

Microsoft Office (Excel, Word, Outlook, and Teams) experience

**Work From Home Requirements:**

Must connect to modem/router with provided Ethernet cord

Internet access sufficient to handle calls received via the Internet

Quiet and private remote work location

Must reside and work at the address provided (no coffee shops, friend's houses, etc.)

**Job Responsibilities/Skill Set for position:**

Answer incoming phone calls, chats and or emails.

Conduct outreach phone calls and or emails.

Provide outstanding customer service.

Recognize and follow call flows with scripts.

Research and review customer inquiries.

Research information using multiple systems. Relay research findings and outcomes to

customers.

Identify and escalate appropriate issues.

Cleary document call information and encounters in call logs.

Recognize and alert management of risk and trends.

Quickly transition from one task to another.

Always maintain a professional demeanor.

Provide excellent listening, verbal, and written communication.

Have a quiet and private remote work location.

Home internet access must be sufficient to handle calls received via the internet.

Utilize all Microsoft Office (Excel, Word, Outlook, and Teams)

Proficiency with computers: Experience with data entry, using the internet and email via

Outlook.

**Perks:**

1. Weekly pay every Friday

2. Benefit offerings include medical, dental, vision, life insurance, short-term disability,

additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our

program provides employees the flexibility to choose the type of coverage that meets

their individual needs.

3. FREE upskilling opportunities through the Aspire Academy. Our Aspire Academy offers

20+ online courses designed to help Adecco candidates and associates gain skills to take

your career to the next level - at your own pace. The mobile-friendly website is 100%

FREE to access and has a dedicated support center to help YOU succeed. See how we

can help you learn the fundamental, leadership, and/or industry-specific skills you need to

secure a better future:

**Pay Details:** $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

Adecco US, Inc.

Job Tags

Hourly pay, Weekly pay, Holiday work, Full time, Contract work, Temporary work, Local area, Remote job, Shift work,

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