Job Description
Overview:
Under the direction of the Entertainment Manager, the incumbent is responsible for assisting and providing support in
planning and implementing of Entertainment Department initiatives. As well as the coordination of all Entertainment
calendars, schedules, and administration, the incumbent in this position is responsible for all the following operations:
setup and confirmation of all entertainment transportation, hotel rooms requirements, and artist catering requirements
for all events held in the Event Center, Event Lawn, Hard Rock Cafe, and Casino floor. Under the direction of the
Entertainment Manger, the incumbent performs all duties as necessary for the safe and efficient events in accordance
with corporate policy and Gaming / Lottery Commission Regulations.
Responsibilities:
- (These functions are intended as a general illustration of the work performed in this job classification and are not all
inclusive for this position)
Interface with all departments to ensure timely scheduling of all transportation, hotel, and catering
requests are logged and confirmed and to also be the liaison between the property and headline artists.
Assist with managing all entertainment booking calendars and schedules including outdoor arena,
theater/ballroom and lounges including all confirmations and holds.
Coordination of agreement status tracking, hotel room blocks and ground transportation coordination.
Communicate with all customer questions, suggestions, and complaints.
Assist with team floor coverage schedules.
Work with purchasing gathering details for bids, plus receiving and the warehouse on inventory and
deliveries.
Prepare requisitions for all goods and services purchased by the Entertainment Department.
Examine for accuracy and prepares for payment all vendor and artist invoices & contracts required for
and by the department.
Assist the Entertainment manager in the preparation of and monitoring the annual budget, monthly
budget justification, monthly/quarterly projections, and all expense reconciliations, including talent.
Maintain electronic and hard copy files of all completed show files including contracts and analytics.
Develop and prepare all entertainment power point proposals and presentations.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by
discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Companys Mission and Values of
Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Performs other duties as assigned. - NON-ESSENTIAL JOB FUNTIONS
Attend any seminars or training events as requested and needed
Qualifications:
- EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Page 2 Entertainment Rep.
High School Diploma or trade school certificate and a minimum of two (3) years of entertainment venue
experience performing similar duties or a combination of education and experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery
regulations
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
KNOWLEDGE OF:
Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
Ability to perform public speaking.
Ability to read and understand all Hard Rock Casino policies and procedures.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to
position responsibilities.
Must be computer literate.
Proficient knowledge of Microsoft Office, Excel, PowerPoint, and Word is required.
Above average organizational skills.
Must be able to analyze marketing and promotions data
Ability to work flexible schedules, including nights, weekends and holidays may be required.
Additional Details:
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each
guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the
achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a
professional appearance.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of
illegal acts or internal ethics violations.
Always promote positive public/employee relations
Communicate clearly and concisely, both orally and in writing.
Interpret and explain policies and procedures.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted in the course of work.
Ability to think and work independently and meet necessary deadlines
Ability to work flexible schedules, including nights, weekends and holidays is required.
Must be able to push, pull and lift 50-70 pounds unassisted and able to bend, reach and stoop on a
regular basis
Must be able to work standing for long periods of time in different environments
Must be able to continuously maneuver around the office and property, often standing for long hours.
Must be able to respond to visual and aural cues.
This position spends time on the casino floor and is subject to varying levels of crowds and noise, and
the severity of which depends upon guest volume
Must be comfortable with working at heights more than 4 and able to do so safely and efficiently
Must be comfortable with working within a smoking environment when needed
Must be willing to work in drastic climate conditions with prolonged exposure to the elements
Must be able withstand strobing lights and smoke machines
Job Tags
Holiday work, Outdoor, Flexible hours, Night shift,