Business Analyst Job at ICONMA, Auburn Hills, MI

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  • ICONMA
  • Auburn Hills, MI

Job Description

Business Analyst

Our client, an automotive company, is looking for a Business Analyst for their Auburn Hills, MI location. Responsibilities: Genesys Cloud telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.) Salesforce report development/maintenance of out of the box reports and dashboards Develop reporting automation to improve reporting efficiencies Create...

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